Lakshmi Kanth

 Career Objective A professional with extensive experience in Information Technology & Management. Expertise in the IT Helpdesk, Project Management, Networking, System Administration. Strong “hands on” technical knowledge with certifications, proven ability to lead and motivate project teams to ensure success. Track record of diagnosing complex problems and consistently delivering effecting solutions. Skills Analyzing, Estimating, Planning and Implementing of Projects. Very good control over the operation in the unit, Good interpersonal skill. Consistent throughout work under all circumstances. Ability to make optimum utilization of available resources and effective control over cost. My determined & flexible nature helps me to get accustomed with the changing environments & always finds interest in taking up & executing innovative assignments Experienced in Planning the team activities to execute the given target on a weekly basis Excellent team managing skills and Ability to interact with individuals at all levels of technical understanding. Possess excellent communications skills and able to build up rapport in all level. Ability to provide customized solution according to the customer needs. Knowledge of Business Objects reporting tool to generate reports of problem case data Strong analytical skills for solving technical issues with customers, plus the ability to lead and take ownership. Knowledge of Business Objects reporting tool to generate reports of problem case data Interested in innovative R&D based activities and learning new technologies. Experienced in Presales & Post sales technical support. Professional Experience Previous Occupation: Infoblox Tech Support & Software. Trivandram Role: Sr.Tech Support Engineer Period: March - 2019 to Nov - 2019 Responsibilities Providing Technical support for Infoblox NetMRI Customers. Trouble shooting issue related to NetMRI configuration according to issue customer reports Assisting customer for version upgrade and upgrade related issues Remotely solving the issues related to network devices config and reachability, network connectivity issue Analysing the log to find out the root cause of the issue and resolving the same. Expertise in using Remote desktop tools to trouble shooting. Installing & Configuring of NetMRI appliance as per customer requirement. Assisting customer to configuring device policy as per their network requirements. Previous Occupation: Rise Academy of Sports & Skill Development Centre Role: Managing Partner and Coach Period: Aug 2012 – March - 2019 Responsibilities Handling regular coaching classes for children in Badminton & TT. Handling regular fitness classes for Adults & Children. Handling separate regular fitness & badminton classes for ladies. Co-ordinating with other coaches and faculties for class scheduling. Maintaining of Club Members records and doing follow-up on membership renewals. Managing member slots for weekdays and weekends Conducting regular tournaments for Club members and Coaching children. Co-ordinating with other staffs for facility management & maintenance. Handling fees collection and Managing all monthly expenses like salary, bills, maintenance etc. Handling Badminton & TT coaching classes for students in Sri Sankara Global School, Keelkattlai. Previous Employer: Concentrix BPO Pvt, LTD Period: April 2011 – June 2012 Designation: Sr.Tech Support Executive (Symantec Enterprise Support) Responsibilities Providing Technical support for Symantec Endpoint Protection. Installing SEPM & SEP client and configuring according to customer requirement. Remotely solving the Installation issues, Virus removal and network connectivity problems. Expertise in working with new products and identifying the issues. Expertise in using Remote desktop tools to troubleshoot all SEP related issues. Configuring Firewall setting as per customer requirement. Configuring Application Device Control Policy. Configuring Anti-Virus & Intrusion policy Present Employer: Sutherland Global Services Period: May 2008 – March 2011 Designation: Sr,Tech Support Executive – IT Helpdesk Responsibilities Supporting 1st & 2nd level tech for Installing and configuring of Software / hardware and to resolve other Windows based issues. Discussing the technical aspects and providing customized solution to customers Maintaining the team in order to deliver the quality of service and adhering to the process given by client. Maintaining team metrics and average case handling time. Planning & managing the team activities to execute the given target on a weekly basis. Handling remote desktop session to manage and troubleshoot OS related issues. Installation of software’s and divers for installed hardware’s Providing floor & back end support for team. Conducting team hurdles & providing technical update to executives. Previous Employer: SIFY India. Ltd Period: April 2000 – May 2008 Designation: Engineer Enterprise Support & Project Management Responsibilities Installation and configuration of Routers, switches & Wireless 2.4 & 5.7 GHz equipments. Corporate customer link management & Trouble shooting leased lines, Fiber & Wireless links Monitoring & Maintenance of Network operations centers for 24*7*365. Monitoring and Maintaining 99.9% uptime of the SIFY ISP Internet Nodes & 23 Base Stations in Tamilnadu region. Trouble shooting and solving network-related problems and maintaining the connectivity at all times. Coordinating with Telecom companies for link management and trouble shooting. To coordinate with vendors and other party vendors to ensure highest level of Customer satisfaction Preparing of weekly, monthly and quarterly report on calls logged in/ calls closed/ calls deviated from SLA/Engineer-wise calls report Installation, Configuration of Broadband Equipments for Corporate Customers, SIFY Iway's and SIFY Broadband Operators in South TN region. Joining hands with corporate marketing team to evaluate and finalize project requirements up to customer satisfaction. Providing Pre & Post sales support to value added VPN and IVPN Customers. Providing monthly & quarterly SLA reports when customer required. Visiting all corporate customer every month and getting queries and feedback, and escalate if necessary Previous Employer: Netcomm Computer Education, Madurai Period: June 1999 – Feb 2000 Designations: System / Network Administrator Trainee Responsibilities Installing Windows NT4/2000 Client / Server, Administrating users and their profiles. Establishing local area network between nodes. Troubleshooting hardware related problems and maintenance of PC's and LAN. Maintenance of Internet service through Dial up & ISDN line using ISDN Router. Maintaining database & Guiding Students. Education Bachelor of Computer Application - Madurai Kamaraj University, Madurai, TN. Certifications Microsoft Certified Professional. Diploma in Hardware Engineering. Personal Profile Date of Birth: 15/06/1981 Marital status: Married