Laks Mie Abuel

LAKS MIE B. ABUEL PROFILE SUMMARY Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships. CONTACT INFORMATION EMPLOYMENT HISTORY CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS. CEBU CITY Retail Account US based - Walmart | October 2017 - August 2018 -Sitio Buli Kamputhaw Gorordo, Cebu City - EDUCATION Mindanao State University Iligan Institute of Technology July 2017 Bachelor of Science in General Biology major in Microbiology SKILLS Communication Research CUSTOMER SERVICE REPRESENTATIVE, AMAZON OPERATIONS SERVICES PHILIPPINES, INC. Retail Account US based - Amazon | October 2018 - July 2019 Respond to customer requests in a timely manner. Responsible for dealing with complaints and compliments from customers. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers' accounts. Therefore, responsible for ensuring the satisfaction of customers. EMPLOYMENT ACHIEVEMENTS Customer Service Representative in Convergys CSAT (Customer Satisfaction) Champion on Nov 25, 2017 - 100% CSAT 8.70% Returns Rate QA (Quality Audit) Rockstar on Nov 18, 2017 - 100% Quality Audit Agent Top Performer for the months of December 2017, January and February 2018. Amazon Operation Services Philippines, INC. Top CSAT & AHT Awardee for Nesting phase Nov 24, 2018 Included with the 10% highest Customer Satisfaction Surveys December 2018 Top 9 for Metrics Performer April 2019 EXTRA-CURRICULAR ACTIVITIES College Level - College of Science and Mathematics Leadership Teamwork Team Captain for Basketball Women AY- Deans Lister AY- College Female Athletic Awardee