Laken Hensley

Laken Hensley Results and quality oriented professional with 13+ years experience working in customer service roles. Self motivated, problem solver, multitasker, excellent people skills, as well as time management skills. Ability to stay calm in stressful situations using patience and empathy. Hedgesville WV-- WORK EXPERIENCE Senior Life Services — Home Health Aide 06/2014 to 09/2019, Hedgesville, WV •Assisted client's with care and daily needs •Maintained an orderly, calm environment for optimal patient care •Communication with client's and their families, problem solved, troubleshooted • Handled any upset client's or their families with a calm, professional, and caring demeanor •Built relationships and established trust with clients •Worked with the nurse discussing client's care •Followed all federal regulations including HIPAA as well as the company's policies Birdsong Masonry — Customer Care/Receptionist 03/2015 to 10/2018, Winchester, Va •Handled customer questions, concerns, complaints •Answered phones •Made calls to customers and potential customers •Scheduled appointments and estimates •Made appointments for estimates •Ran errands •Created le system and helped le contacts Young Living — Health and Wellness Coach- Independent Distributor 03/2017 to Present, Hedgesville, WV •Provide excellent service to all customers, including troubleshooting products or programs •Generate leads through phone, email, local marketing and social media •Responsible for marketing and sales to new and existing customers •Plan, implement, and manage marketing and sales for home based business •Coach and motivate individuals to meet their health and wellness goals EDUCATION Homeschooled — High School Diploma 2003 to 2006