Lais Claudia Santiso Wallace

Lais Claudia Santiso Wallace Administrative Professional --https://www.linkedin.com/in/lais-claudia-santiso-wallace-b2414b224/ Sudbury - Ontario  Professional Summary: Administrative Assistant, with over 30 years of Academic Department secretary experience. Recognized for performance excellence and huge contributions to goals achievement, resolving problems and improving teamwork results.  Work Experience: 1985 – 2018 Administrative Assistant - UFMG – Federal University of Minas Gerais - - - streamlined paperwork processes, achieving prime results and in advance of deadlines; organized and kept archives with expertise, promoting accurate data management; Generated fast and precise typing, increasing quality and quantity of documents emitted; Facilitated communication by efficiently managing correspondence, resulting in improved response time and enhanced collaboration among departments and external public; Proficiently managed administrative procedures of students' academic life, from subscriptions to diplomas issuance, accomplishing a positive and meaningful impact on the length of the processes and number of certificates emitted; Successfully adjusted communication styles to attend to teachers, students and external public according to their needs, goals and preferences; Utilised competently Microsoft Office and institutional platforms and software for document creation and edition, reports and data managing, improving efficiency and productivity. Education: 1989 – 1992 Bachelor – Accounting: UFMG – Federal University de Minas Gerais SKILLS: Adaptability Dynamic Problem solving Responsiveness Strong Communication Teamwork collaboration Time management LANGUAGES: Administrative Organization Archive management Typing Process Streamlining Medical terms knowledge Microsoft Office English Spanish French Portuguese Fluent Intermediate Basic-Interm Native