LAIMI
MUTHARIKA
Contact
Summary
Midrand, South Africa 2066
Im a virtual assistant with three years of experience, specializing in
-
administrative support, calendar management, travel planning, and
-
client relations. A strong history of planning events and identifying
improvement opportunities for administrative functions.
Skills
Deadline-orientated
Experience
Process improvement
Assistant
Detailed meeting minutes
Bineth Trust | Blantyre, Malawi | Jan 2020 - Current
I am a virtual assistant that is looking for a new opportunity to work for an
Resolving discrepancies
established company. I have over ten years of experience in customer
Proposal writing
service and have a degree in business management.
Data entry documentation
It is my pleasure to work either full-time or part-time for you. I have many
Report development
skills that I can use to communicate with your customers and get more
Appointment scheduling
clients by using my communication skills. I am especially an expert to
Microsoft Office
communicate with other people and encourage them to buy your product
Database entry
or service.
Spreadsheet development
Received and sorted incoming communications and delivered
Mail management
correspondence to target recipients to boost productivity.
Transcript typing
Booked and paid for business travel and accommodation,
File maintenance
communicating booking information to relevant staff.
Directing visitors
Screened incoming calls, inquiries and requests by taking messages and
Multitasking and
forwarding to relevant staff.
prioritisation
Found and retrieved requested information by searching files, databases
and storage media for authorised individuals.
Listened to oral instructions or correspondence and transcribed
Education
information, formatting documents to suit purposes.
Abeka Academy
Assessed and modified office procedures to improve organisation and
Lilongwe,Malawi
accuracy.
Jan 2011 - Jan 2020
Coursework in
Planned office events by reserving venues, communicating schedules
marketing
and coordinating setup.
Learnt practical skills and techniques by shadowing senior staff to
understand organisation's operations, policies and procedures.
Photocopied and printed documents on behalf of clerical support teams.
Answered calls and emails efficiently, offering round-the-clock client and
customer care.
Answered phones and performed clerical office functions to address
queries, concerns and issues, escalating complaints to management.
Completed work to agreed standards and specifications.
Professional Affiliations
Ceritification of Digital Management by Google
Certifications
Google Digital Marketing certified
Marketing certified
Languages
English: First Language
English:
Advanced
C1
