Lailani Mae Fernandez

LAILANI MAE FERNANDEZ Technical Support Representative ABOUT CONTACT- I am a conscientious worker, both in the workplace and outside of it. I put passion in my work and recognize my effect on the job. I accept critical feedback and reflect on - them to make myself more efficient and better at my position. I am effective in - working independently, and I give my professional best to deliver what I claim and to meet your expectations. Tropic Bird St. South Woodland Heights Subd. Upper EXPERIENCE Macasandig, Cagayan de Oro City TECHNICAL SUPPORT REPRESENTATIVE EDUCATION Teleperformance | August 2016 - March 2018 Work in a fast-paced call center environment to take incoming calls regarding technical issues from customers. BACHELOR OF MEDICAL Offer Protection Plan, it is service call fee every time they want or need a LABORATORY SCIENCE technician visit, every call. 2016 (UNDERGRADUATE) Listen, analyze, troubleshoot and resolve technical issues, some basic billing issues, Liceo de Cagayan University, Cagayan de Oro City SKILLS installation and connection issues with customer service. DIGITAL ASSISTANT Full Circle Insurance | August 2017 - September 2017 Given the data from superior to enter on a platform from the company. Main task to do is to evaluate houses to give an estimated value if someone wants to buy it. Microsoft Office Google Sheets Google Docs Telemarketing Training Calculate the estimated payments to policy-holder for their home insurance. SALES ASSOCIATE Thinklogic | June 2016 - July 2016 Make outbound calls to people in the list given to us in our system. To enter the details of every interaction in the system. Set appointments for a face-to-face meeting with the customer and our on-shore agents. SOCIAL Make sure to convince customer to agree with receiving free digital flyers to inform them about the new products and services. TUTOR TEACHER https://www.facebook.c om/froggycatflowerhorn Tutelage Tutor Center | May 2013 - June 2015 Provide addition guidance to students have special needs on a specific subject matter after official school hours. @laimfernandez Handle students from Pre-school to High school students. As well as foreign students, mostly from China and Korea.