Laila Salazar

LAILA SALAZAR ROCKSTAR VA TECHNICAL SUPPORT SPECIALIST PROFESSIONAL BACKGROUND PROFILE I am a dynami c hi ghl y mot i vat ed pr of essi onal wi t h over 5 year s exper i ence as a Cust omer Ser vi ce Repr esent at i ve. I have pr oven a t r ack r ecor d of enhanci ng t he cust omer exper i ence and i mpr ovi ng r et ent i on t hr ough knowl edge, pat i ence and under st andi ng. CONTACT ---Caloocan City. PH SKILLS Admi n Task Emai l Suppor t Phone Suppor t Chat Suppor t Techni cal Suppor t Googl e Docs Mi cr osof t Of f i ce Pr of i ci ent RocketStay Virtual Assistant / Hostings October 08, 2018 - February 20, 2019 Native Camp Online English Tutor April 29, 2018 - up to present Concentrix Philippines Customer / Technical Service Representative Quezon City November 10, 2017- April 1, 2018 Telus International Philippines Customer / Sales / Technical Representative Quezon City October 15, 2014 – December 27,2016 Convergys Customer Support Representative (Chat Agent) MandaluyongCity August 23,2013- June 24,2014 Startek Limited Inc. Activations Agent General Care Chat Makati City January 17, 2012 - April 24, 2013 Scope Works Asia Inc. Conversion Agent / Transcriptionist Makati City May 2008 - Oct. 2009 EDUCATION BACKGROUND Lyceum of the Philippines BSBA Major in Marketing Intramuros, Manila-