Laica Tejada

LAICA S. TEJADA Customer Service Representative EDUCATION -) CAVITE STATE UNIVERSITY - SILANG CAMPUS Bachelor of Science in Business Management About Me Customer Service Specialist with a demonstrated history of exceeding performance objectives and enhancing customer satisfaction. Highly proficient in the utilization of Customer Relationship Management (CRM) systems, skilled in analyzing customer feedback, and adept at implementing process improvements. Dedicated to fostering a positive customer experience and actively contributing to the overall success of the organization. Contact Biga 1, Silang, Cavite -) GENERAL VITO BELARMINO NATIONAL HIGH SCHOOL Kalubkob, Silang, Cavite EXPERIENCE -) SHOPLET.COM (AMAZON) POSITION: CSR - Email Support - Work From Home - WORK RESPONSIBILITIES: Purok 7, Balubad 1st, Silang, Cavite Skills Customer Service: Excellent communication, interpersonal, and problem-solving skills. Ability to build rapport and provide exceptional customer experiences. Administrative: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), data entry, file management, and project coordination. Teamwork: Strong collaboration skills, ability to work effectively as part of a team and contribute to a positive work environment. Time Management: Excellent organizational skills, ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously Language English Tagalog Respond promptly to customer inquiries and concerns via phone, email, or chat. Resolve customer issues and complaints effectively and efficiently. Maintain accurate records of customer interactions and transactions. Escalate customer issues to the appropriate department or manager as needed -) CASI RESEARCH POSITION: Account Processing Assistant Tagaytay City, Philippines WORK RESPONSIBILITIES: Assisted with data entry, file organization, and project management, contributing to efficient workflow and data integrity. Providing support to my colleagues to achieve and finish the project within the deadlines. Monitoring incoming projects to process and submit earlier or within the deadline. Insuring reports are accurate based on the client's expectations to avoid contentions.