Lagie Mae A Quion

LAGIE MAE A. QUION Amazon VA and Social Media Management I am Amazon Virtual Assistant and have a certificate in Social Media Management. I am a hardworking and self-motivated assistant. I have experience managing Amazon Seller Central, Customer Service, and have been certified with the coursework about Social Media Management (soft skills in Canva, Wondershare Filmora, and Adobe Photoshop). I can work with minimal supervision, maintain harmonious working relationships with clients, and professionally accepts constructive feedback. I have had a great passion for working as a VA since I got in this industry and gathered enough experience to meet your needs. I must say that I am a fast learner, observant, handle time professionally, and goal-oriented. Discipline and work ethic are what I bring to the table. WORK EXPERIENCE CONTACT-- San Jose Del Monte, Bulacan EXPERTISE Data Entry Soft Skill Graphic Design using Canva/Adobe Photoshop Video Editing using Filmora Phones and Email Support Customer Service Amazon Seller Central REFERENCES Drexler Gene Cyruz Villaruz Amazon Virtual Assistant - AMAZON LABEL SPECIALIST - 3-BG Upload flat files to Amazon Seller Central and add new product(s) to Amazon platform, manually or via flat files Relist and create items if necessary, using inventory templates; and convert listings to FBA Troubleshoot for any errors that occur while converting the ASIN. Upload listing using A+ content and monitor the progress Create various Reports per request Create cases to further resolve an issue/ call seller support. HEALTHCARE INSURANCE CS - Optum Global Solutions Supplying individuals with details about the extent of their health insurance coverage, payments, claims and their fees. AMAZON SELLER SUPPORT - Concentrix Investigated and resolved sellers’ concerns related to listing, creating an account inquiries and delivery tracking about their shipment. Followed up with previously assisted sellers to offer additional support and check satisfaction with resolutions. Answered sellers’ questions about policies and procedures with friendly and knowledgeable approach. •Protected seller and company information with strict use of established security procedures. Resolved seller grievances consistently, collaborating with team members to achieve creative solutions. Martina Stevanovic Direct Manager| 3-BG. - Marrien Tayag HR| 3-BG. - EDUCATION Bulacan State University - Bachelor of Secondary Education major in English Dean's Lister