LADY PEARL CRUZ
Customer Service Representative
About Me
--Linawan Dulong Bayan, City of San
Jose Del Monte, Bulacan, Phils.
I am a Customer Service Representative. The first point of contact for
customers, providing friendly, timely, and solutions-focused support
across various channels, including email, chat, and social media. Assist
with inquiries related to products, orders, returns, and sizing, while
maintaining the brand’s tone and delivering a seamless customer
experience.
WORK EXPERIENCE
EDUCATION
BS Commerce - Major in
Management Accounting
University of Negros
Occidental - Recoletos-
June 2021 - Present
TRIANGL
Customer Service / Returns
Provided primary Customer Support
Process exchanges / Track returns and exchanges
Responded to customer request via email
Jan. 2021 - Jun 2021
Inspiro Relia Inc.
Customer Support / Order Entry
SKILLS
Customer Service
Email Support
Phone Support
Experience in retail and Sales
Data Entry
Proven experience in a technical
support or helpdesk role
LANGUAGE
Accurately process customer orders through internal systems
Assist customers with order placement, updates, and modifications
Order / Data entry
March 2014 - March 2015
Convergys Phils.
Technical Support Representative
Respond to technical inquiries via email, chat, or phone in a clear
and user-friendly manner
Diagnose and troubleshoot software, hardware, or system issues
Guide customers through step-by-step solutions, including remote
support when necessary
July 2011 - Jan. 2012
VXI > Customer Service Rep.
July 2010 - June 2011
English
Transcom Worldwide Inc., > Customer Service Rep.
Filipino
Oct. 2007 - March 2010
TeleTech Inc.
Customer Service / Technical Support.
