Lady Nicole Ramos

LADY NICOLE RAMOS Tacloban City, Leyte 6500, Philippines --Portfolio Link WORK EXPERIENCE Forthave Spirits | Virtual Assistant May 2022 – May 2024 Communicated primarily with the store owner for coordination and updates. Managed customer orders by adding them into the ordering portal. Ensured all orders were delivered and placed on time, maintaining punctuality and accuracy. Tiber Capital Group | Virtual Real Estate Offer Writer Oct 2021 – May 2022 Created and updated purchase and sale contracts for Florida, Georgia, Tennessee, and North Carolina. Created assignments and portfolios Coordinating with sales agents and underwriters to draft contracts Maintained company platforms with correct information in a timely manner Filled out attachments to be included to the contracts including lead-based paint, seller-disclosures, backup addendums, sinkhole disclosures, oil and mineral rights disclosure Benge Inc. | Marketing Virtual Assistant Jul 2021 – Sept 2021 Providing general administrative assistance to the marketing team, such as managing calendars, scheduling meetings, handling correspondence, and maintaining marketing databases or files. Assisting in the planning, coordination, and execution of marketing campaigns and initiatives. This includes tasks such as scheduling meetings, organizing materials, maintaining project timelines, and ensuring smooth communication between team members. Conducting research to gather information about target markets, customer demographics, competitors, and industry trends. This may involve analyzing data, preparing reports, and summarizing findings for the marketing team. Media Deals | Phone Support Aug 2021 - Sept 2021 Handle incoming calls from customers seeking assistance with various issues. Offers detailed information about product features, specifications, pricing, availability, and any relevant updates or promotions. Helped diagnose and troubleshoot problems Service center FTC | Customer Service Representative Aug 2020 - Sept 2021 Corresponded with customers to resolve order issues and concerns Assisted customers in identifying/placing orders Processed orders, invoice, credits, and returns Handled mainly inbound and outbound calls, live chats, emails, and voicemails Was part of the workforce management and strategically allocated people and resources, scheduling, process time-off requests, and generate reports to show productivity and performance changes, Khareem IT Services | Operations Assistant Jun 2019 - Oct 2020 Provided general administrative support to the operations team. Including managing calendars, scheduling meetings, preparing documents, and handling correspondence. Organizing and maintaining databases, files, and records related to operational activities, involving data entry, generating reports, and ensuring data accuracy and integrity. Point of contact and facilitate communication between different teams or departments. Including relaying information, coordinating meetings or discussions, and ensuring effective communication channels are established. Rarejob Inc. ESL Tutor Feb 2017- Dec 2018 Assessed student's English proficiency level and develops tailored lesson plans to address their specific learning needs and goals. Provided instruction in grammar, vocabulary, pronunciation, sentence structure, and other aspects of the English language. Facilitated and engaged conversation to help practice and improve students' speaking and listening skills. KEY COMPETENCIES Extensive experience in resolving customer inquiries and issues through multiple channels (phone, email, live chat) including e-commerce platforms like Shopify. Skilled in providing administrative support, managing schedules, and coordinating with teams to ensure smooth operations. Ability to organize and track projects from inception to completion, particularly in marketing campaigns and operational support. Experienced in gathering and analyzing market data to provide actionable insights for marketing strategies. Adept at managing multiple responsibilities simultaneously, ensuring deadlines are met in fast-paced environments. Ensures accuracy in data entry, document preparation, and order tracking, maintaining high standards of quality in every task. TOOLS USED Trello HubSpot Monday Xero Asana Canva WordPress Notion SmartSheet Salesforce EDUCATION ABE International College of Business and Accountancy Bachelor of Hospitality Management and Tourism [ June 2014 – March 2017 ] Quickbooks Xero HubSpot Ring Central Gorgias Slack Calendly Shopify MailChimp