Lady Moonyeen Gatan

MOON GATAN Lady Moonyeen Gatan Digital Marketing Specialist Experience - Oct 2017 - Present Freelance/Flexible Remote Location - Slide Up! Marketing, Owner and Paid Social Ads(FB/IG) Digital Marketing Specialist https://bit.ly/MoonPortfolio B23 L18 Esther cor Nahum St., Sampaguita West, Lipa City, Batangas, Philippines 4217 EDUCATION Bachelor of Arts in Mass Communication Lyceum of the Philippines University - Batangas 2005 - 2009 EXPERTISE Digital Marketing Branding Facebook/Instagram Ads Organic Social Media Marketing Email Marketing Conversion Rate Optimization REFERENCES Germaine Cruzat Slide Up Marketing - Admin Assistant Phone: - Email :- Bailey Rosenblatt HueGah Home - eComm Client Phone: Email : - - Back in 2017, I started as a freelance Social Media Manager performing organic marketing for different brands in Real Estate, Gyms, Local Businesses, and Consultants. After a year and a half of focusing on Organic Social Media Marketing, I upskilled to Paid Social Media Marketing(Facebook/Instagram Ads) for eCommerce Stores to broaden my client reach and services. When the pandemic started in 2020, there was an influx of clients that paved the way for me to build Slide Up! Marketing where I employed highly-vetted social media freelancers to service eCommerce, Coaches/Consultants, and Emerging Technology clients. From then until today, I have carved a career in Digital Marketing focusing on helping companies grow by optimizing and maximizing various Digital Marketing strategies as applicable to the brand. My most prominent client would be L'Oreal Luxury LOB in Singapore Read about my detailed Case Studies and work references here: https://bit.ly/MoonPortfolio Feb 2014 - September 2017 McKinley Hill, Taguig, Philippines Fraud Detection Team Lead - Wells Fargo EGS Managed the workflow and work allocation for team members. Made strategic decisions to avoid negative impacts on customers and prevent bank loss. Familiarized with the current and ongoing Fraud and Scam trends Conducted quality assurance and provided developmental feedback where appropriate. Tracked and measured performance against set targets and objectives, providing monthly feedback and coaching to all staff. Acted as Subject Matter Expert, as it is expected that they would handle any escalations arising from within their team. Provided a strong level of support to the Fraud Operations Manager. Built and maintained positive stakeholder relationships. April 2009 - October 2012 Glorietta 5, Makati City, Philippines Customer Service Team Lead - AT&T Prepaid Monitored, organized, and coached the team on a day-to-day basis which resulted in improved performance and work perspective. Conducted daily deep dive analysis to identify performance issues and provided feedback to agents on a regular basis. Exceeded and met departmental objectives with a successful Issue Resolution record of 95%. Collaborated in a group of leaders focusing on enhancing site-wide performance through running daily, weekly and monthly incentives. Spearheaded the study and analysis of the program's essential metrics which led to a significant improvement of the sites initiatives and output. Awarded as a Monthly Top Team Leader last October 2011 and Top 8 Team Leader for 2011.