Lady Lyn Villanueva

LADY LYN VILLANUEVA 71 TCI ROAD MAITIM SECOND CENTRAL TAGAYTAY CITY 4120 CAVITE -- WORK EXPERIENCE SHELL BUSINESS OPERATIONS | OCTOBER 2016 TO PRESENT | SENIOR FINANCE ANALYST • Ensures that Shell has a true and precise representation of purchases/sales transactions and stock levels for use in the company’s financial reporting. • Contributes to the Hydrocarbon Supply Chain Management via daily and monthly operational tasks and processes with corresponding operation of financial controls. • • • Success in Role: Consistently awarded and recognized as superb recorder demonstrating timely and accurate performance reporting on stock recording for operating units. Build, design, test and develop EUCs to lessen manual workarounds and mitigate possible errors cause by human intervention applying ESSA mindset (Eliminate, Simplify, Standardize, Automate) Documented and published several work instructions and quick reference guide for process uniformity. NESTLE BUSINESS SERVICES | OCT 2015 – SEP 2016 | FINANCE & ACCOUNTING ASSOCIATE • Order to cash process • Maintained customer details updated • Delivered timely all the products needed by the market, rendering overtimes on holidays and weekends. • Facilitate the timely identification and resolution of customer’s claims and deductions. INTERCONTINENTAL HOTELS GROUP | MARCH 2006 – SEPTEMEBER 2015 Affiliations: Intercontinental Hotel, Holiday Inn, Crowne Plaza, Hotel Indigo, Staybridge Suites, Candlewood Suites ACCOUNTING OFFICER • Processing of liquidation requests and expense reports • On time delivery and completion of employee timesheet for timely and accurate posting of payroll. RESERVATION SPECIALIST • Provides travel advise and solutions to different guests who are looking to stay in any of the InterContinental Hotel brand. Build rapport with guest through active listening and using a conversational approach to deliver a warm and friendly guest experience. TRAINING ASSISTANT • Provide classroom training for a batch of 16 newly hired employees • Audit the new hires performance and provide 1:1 coaching until they complete nesting period. TEAM OFFICER-IN-CHARGE ▪ Lead other team members on their daily works by giving updates on the job and provide coaching while team manager is not around. ADVANCED CONTACT SOLUTIONS | SEPTEMBER 2004 – FEBRUARY 2006 CUSTOMER SERVICE REPRESENTATIVE First contact of the customers for any inquiry, providing accurate information. Dedicated in protecting the integrity of the company. Provide information on current concerns and promotions. Keep every customer accurately informed. EDUCATION BACHELOR OF SCIENCE IN ACCOUNTANCY | MANUEL L. QUEZON UNIVERSITY | SY 2013 – 2014 BACHELOR’S DEGREE BACHELOR OF SCIENCE IN ACCOUNTANCY | JOSE RIZAL UNIVERSITY | SY 2009 - 2013 BACHELOR OF SCIENCE IN COMMERCE, MAJOR IN BUSINESS MANAGEMENT COLLEGE OF THE HOLY SPIRIT | SY 2000 - 2004 BACHELOR’S DEGREE DEAN’S LISTER SY 2000 – 2001; SY-; SY- SSPS SCHOLARSHIP GRANTEE SY 2000 – 2004 TRAINING & CERTIFICATES ➢ CERTIFIED LEAN SIX SIGMA WHITE BELT ✓ SIX SIGMA SOCIETY ➢ XERO ADVISOR CERTIFIED ✓ COMPLETED AND PASEED CERTIFICATION PROGRAMME ✓ CERTIFICATE EXPIRY DATE: 12/12/2020 ➢ XERO PAYROLL CERTIFFIED ✓ COMPLETED AND PASEED CERTIFICATION PROGRAMME ✓ CERTIFICATE EXPIRY DATE: 12/12/2020 ➢ MACROS AND VBA PROGRAMMING ✓ CERTIFICATE OF COMPLETION ➢ CIVIL SERVICE PROFESSIONAL ✓ PASSED OCTOBER 2012 CSE-PPT ➢ HARVARD MANAGE MENTOR TRAINING CERTIFICATE – HARVARD BUSINESS PUBLISHING ✓ MODULE: FINANCE ESSENTIALS ✓ MODULE: STRESS MANAGEMENT ✓ MODULE: DIFFICULT INTERACTIONS ACTIVITES & INTEREST ➢ ➢ ➢ ➢ OUTREACH/COMMUNITY PROGRAMS AND MEDICAL MISSION VOLUNTEER WOMEN EMPOWERED MEMBER – SHELL COMPANY ACRYLIC PAINTING FOR BEGINNERS YOGA AND FUN RUNS 2