Lady Lyn Veslino

LADY LYN VESLIÑO VIRTUAL ASSISTANT About Me Contact Phone - Email Skype -live:.cid.65cf6b693147c1ac Education MANUEL S. ENVERGA INSTITUTE FOUNDATION INC. BSBA Major in Human Resource Development Management- Expertise Customer Service (Voice and Non-Voice) Appointment Setting Lead Generation General Admin Support Handling Escalation Quality Assurance Data Entry / Analyst Email Management Screening and Profiling Tools My organizational prowess enables me to manage multiple tasks concurrently, prioritizing effectively to meet deadlines and deliver high-quality results. Time management is another key strength, allowing me to optimize efficiency and maintain a consistent focus on achieving objectives. Experience September 2021 -June 2024 ACCENTURE PHILIPPINES Work Force Mngmnt Associate Quality Assurance Associate (Sep 2021-July 2023) October 2019 - August 2021 TELETECH LIPA Customer Health Advocate June 2019 - October 2019 CONCENTRIX PHILIPPINES Adviser II December 2018 - May 2019 RMS COLLECT PHILIPPINES INC. (IQOR) Sourcing Specialist I February 2018 - December 2018 RESULTS COMPANIES Customer Service Representative September 2016 - January 2018 ALORICA PHILIPPINES INC. Customer Service Representative Other VA Job Experience Certificates EXCELerate Program: Blue Vision APRIL 2020 - APRIL 2021 Virtual Assistant Team Success VA AUGUST 2023 - DECEMBER 2023 Appointment Setter/ Admin Beginner Course February 27 - 28, 2024 Graphic Design with Canva Course May 6, 2024 References Nicabelle U. Dizon Australian Bookkeeping with Xero Training May 13 - 16, 2024 Quality Assurance Analyst, Accenture Mobile: -- Lovely Angelie Harina Unit Manager, PruLife UK Mobile: --