Lady Lyn German

Lady Lyn Lagario German Zone Jupiter, Suarez, Iligan City Cell: - Email:- Career Objective: To apply in a position where my skills are valued to help enhance the company's efficiency and profitability. Professional strengths:      Possess sound judgment with excellent problem solving skills Ability to work independently as well as part of a team Good motivator with good customer service skills Practices the values, conscientiousness, honesty, and hard work. Good in written, oral, and interpersonal communications skills. Technical skills:   Have a knowledge in Microsoft Office Suite and Internet Information Services Proficient in Microsoft Office, Word, Excel & PowerPoint. Educational Summary:  Finishing Course for Medical Transcription o Iligan Computer Institute August – November 2012  Bachelor of Arts(AB)Major in English o Iligan Capitol College. S.Y-.  Undergraduate. Associate in Computer Engineering Technology. o Iligan Computer Institute. S.Y- Professional Experience:  Teletech Powered by Telstra Five E-com Bldg. MOA Pasay City May 10, 2016 – November 6, 2017 Customer Service Representative       Assigned the tasks of providing product knowledge to clients. Handled the responsibilities of conducting research in solving any problems. Responsible for assisting clients on account information. Consulted with customers to analyze travel requirements and service solutions Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys Iligan Computer Institute, Iligan City June 2015 – March 2016 & December 1, 2011 – April 17, 2013 Faculty/Administrative Assistant    Provide classes for Office Management students & contact center scholars Provide activities and topics related to the field of Call Center, Medical Transcription and Office Management Assist students/TESDA Call Center/Medical Transcription Scholars & regular students to mold their potentials and develop their skills for future employment.   Sykes Asia Inc. Manila City, Philippines April 14, 2013 – April 4, 2015 Customer Service Specialist      Assigned the tasks of providing product knowledge to clients. Handled the responsibilities of conducting research in solving any problems. Responsible for assisting clients on account information. Consulted with customers to analyze travel requirements and service solutions Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys Affiliation  Endeavor Awardee Iligan Capitol College Iligan Capitol College S.Y. 20009 – 2010 S.Y. 2010 - 2011   With Honor  Senior Student of the Year Iligan Capitol College Iligan Capitol College S.Y. 20009 - 2010 S.Y. 20009 - 2010 Mayor’s Excellence Awardee  Senator Supreme Student Council  Student Assistant Iligan Capitol College Iligan Capitol College S.Y. 2009 - 2010 May 2006 – March 2009 Training & Certification  National Certificate II Exam Passer Medical Transcription Iligan Computer Institute  Tier II Certification Program Shaw 500, Mandaluyong City Metro Manila, Philippines January 2015 Reference: *Ms. Christina Joanna Tinio * Ms. Sanegen Saladaga *Mrs. Mary Jean T. Lusterio Team Lead/Supervisor Asst. Vice President Dean, College of Arts & Science Sykes Asia Inc. Iligan Computer Institute Iligan Capitol College Mandaluyong City, Manila Iligan City Iligan City Cell:- ell:- Cell:-