LADY LAARNI MAGCAWAS ACOSTA
26 Everlasting St. Dona Manuela Subdivision
Pamplona, Las Pinas City 1740
--
WORK EXPERIENCE
Data Enhancer / Profile Enhancer
Buildism
October 2016 – Present
Customer Service Representative
West Contact Services / Alorica
February 2014 – April 2016
KEY RESPONSIBILITIES
Supporting inquiries from Sirius XM (satellite radio) services ranging from customer service, billing to technical support.
Quality / CSAT Analyst
NoMoreRack.com
April 2013 – December 2013
KEY RESPONSIBILITIES
Team Management
Customer Service
Quality Assurance
MAJOR JOB ACCOUNTABILITIES
Perform analysis of customer satisfaction data. Take direction from ad-hoc requests as well as provide proactive discovery with continuous data analysis
Prioritizing and understanding the implications of requests and consequent - multiple - actions that need to be taken.
To ensure correct communication towards team members in terms of daily team work, sharing information, sharing workload, adjusting schedules and holidays with the relevant back up persons.
To ensure that any revealed process gaps or improvement ideas are escalated.
Lead Researcher
RSM Website Solutions
January 2012 – January 2015
KEY RESPONSIBILITIES
Research Assistance
Client Satisfaction
Data Gathering
MAJOR JOB ACCOUNTABILITIES
Conduct literature reviews
Collect and analyze data for possible clients
Manage and respond to project related email
Prepare, maintain, and update website materials
AutoCAD Operator
DBrattice Construction
September 2010 - December 2011
KEY RESPONSIBILITIES
Design Architecture & Construction
Drafting
Mathematical Operations & Calculations
AutoCAD & Microsoft Office Applications
MAJOR JOB ACCOUNTABILITIES
Produce specifications and drawings that have to be centered on written instructions, calculations and equations provided by engineers and designers.
Has to fine tune and modify plans to suit the needs of manufacturers and architects.
Draw diagrams and maps for projects and structure in construction.
Create plans for foundations of structures along with layout of rooms inside buildings.
Project Controller
Jaolo Ads Venue & Construction
August 2008 – August 2010
KEY RESPONSIBILITIES
Customer Service
Project Distribution & Management
Advertising & Construction
MAJOR JOB ACCOUNTABILITIES
Manages the project repositories until its completion.
Analyzes and provides synthesis of key information to managers.
Regularly monitor assigned project performance and cost estimates to complete estimates at completion (EAC) for reasonableness against plans and actual expense rate.
Manages the support and provision of project tools and equipment.
Produces consolidated reporting, including milestone summary, key issues, risks, benefits, summary of costs incurred.
Ensure compliance with the Company’s financial policies and procedures to include revenue recognition policies and project set up rules. Serve as a liaison between the business office and operations.
EDUCATION
Graduated May 2007
AMA Computer College Makati Campus
Bachelor of Science in Electronics & Communication Engineering
Graduated March 2000
St. Joseph’s Academy Las Pinas
Graduated March 1996
Pamplona Elementary School Central
OTHER COURSE / TRAINING:
AutoCAD 2009 with Color Rendering
Microcadd Technologies Company Inc. (SM Manila Campus)
July 25, 2008 – August 15, 2008
REFERENCE
Available upon request.
