L|M
L A D Y J O V E LY N
MANZANO
CUSTOMER SERVICE/ VIRTUAL ASSISTANT
B8 L18 Diamond St. Kahaya
Place, Dasmarinas, 4114
--
LJ is an accomplished professional with more than 8 years of experience maximizing
customer satisfaction through exceptional customer service. She possesses a breadth
of knowledge and talents that will allow her to contribute to your Company's
success.
Her background lies in successfully maintaining superior customer relationships and
providing outstanding service and support to meet, and surpass expectations, and
requirements. Throughout her career, she has managed customer communications
and initiatives to realize improved customer service, satisfaction, and retention.
EDUCATION
Metropolitan Hospital College of
Nursing / Sta. Cruz, Manila / 2008
⭐⭐⭐⭐⭐ Shopify
⭐⭐⭐⭐⭐ Zendesk
⭐⭐⭐⭐⭐ Gorgias
⭐⭐⭐⭐⭐ Intercom
⭐⭐⭐⭐⭐ Aircall
⭐⭐⭐⭐⭐ Ring central
⭐⭐⭐⭐⭐ Konnektive
WORK EXPERIENCE
Expedia
Nov 2013 - Nov 2014
Makati City
MadMaids
Jan 2016 - Jun 2016
TRAV E L S P E C I A LIST
We are responsible for advising clients about suitable
travel options in accordance with their needs, wants,
and capabilities. I do flight bookings, voids,
cancellations, and flight changes. I also handle
unforeseen problems and complaints and determine
eligibility for money returns.
Canada
SKILLS
Customer Service
Communication Skills
Adaptability
Administrative Skills
Management Skills
Leadership Skills
Empower College
Aug 2016 - Feb 2018
Australia
I am in charge of taking calls from customers. Check
schedules and assign cleaners. I also do upsell and handle
customer complaints. I collect payments and send email
follow-ups.
MOOD L E S U P P O R T
I am the person in charge of assisting students online. I
assign quizzes, send reports and answer their inquiries. I
am also in charge of checking the results of their exams
and forwarding them to their responsible Teachers if
they need to retake the exams.
