Lady Grace Rafel T. Repedro

Lady Grace Rafel T. Repedro Email:-Mobile:- Physical Address: 92 San Vicente St. Brgy. Nueva San Pedro, Laguna Philippine 4023 Personal Profile I have work experience in various roles across different industries. I have expertise in client relations and customer service and I work effectively in an organized and systematic environment. Due to the various roles that I have had over my career, I have earned skills that equipped me to contribute to the company's growth. I was able to train myself to work with dedication and aim for progress. Thus, I was one of the selected Subject Matter Experts by FADV to work overseas as a Trainer. I was sent to Bangalore, India for a month to provide training and SME support to the new hires at FADV Bangalore Site. I worked with HSBC as CSR and was promoted to be part of HSBC’s High Sales Team (HST) after one year and 6 months of working as a Customer Service Representative. Currently, I am managing my own laundry shop business. Qualifications:            A graduate of BS Psychology Fluency in the English language both written and verbal. I am organized and gave importance to time management. Ability to deliberate, resolve and execute solutions to settle concerns with attentiveness to details. Advanced Computer Skills: Word, Excel, PowerPoint, and various software applications. Ability to learn skills that are needed to perform the tasks timely and effectively. Equipped to work with minimal supervision and can accordingly work with a team. Honed with values and belief that skills do not overweight character. With commitment to deliver the tasks with efficiency and proficiency. Availability to work flexible shifts, weekends and holidays. Can establish rapport to clients and customers to ensure Customer Satisfaction ( CSAT ) Employment Summary 01 Feb 2017 to 26 Feb 2019 Online English Teacher BIBO Global Opportunity Makati City, Metro Manila Philippines Responsibilities:  09 Feb 2015 to 05 May 2017 Teach English to second language learners, regardless of age, educational and professional background. Most of our students resides in Japan, South Korea, and other countries in Asia and Europe. Customer Service Associate HSBC Electronic Data Processing (Philippines), Inc. Filinvest One Building, 2ndFl, Northgate Cyberzone, Filinvest City, Alabang-Zapote Road Cor. Filinvest Avenue Alabang Muntinlupa City Responsibilities and Achievements:        20 May 2014 to 20 Jan 2015 Provide high-quality service to achieve maximum Customer Satisfaction. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance. Responsible for ensuring the pass rate of the team's adherence Consistently achieves recognition as perfect attendance every month from the hiring date to the present. Was promoted to High Sales Team (HST) after one year and 6 months in Customer Service Operation. Customer Service Associate Teleperformance MOA (Telephilippines Incorporated) 2Fl North Building Mall Of Asia, Pasay City BPO for Voice Account Responsibilities and Achievements:     Mar 2014 to May 2014 Assigned to an Australian Account that caters to Client Services of Telecommunications products for Small Businesses. (Telstra) Cater general inquiries regarding mobile, fixed line, and internet connections. Accept payments, explain billing details, and handle disputes. Selling and Upselling Territory Manager ( Medical Representative ) Time Machine CosmetiquesInc Madrigal Business Park, Alabang, Muntinlupa City Pharmaceutical Company Responsibilities and Achievements:       Feb 2010 to Jan 2014 Achievement of Assigned Sales Target Regular and Complete coverage of doctors listed in the Master List Generation of business revenue and demand creation through promotional activities Coordination with the accounting department. Submission of Reports / Filing System Key performance in meetings Screening Associate First Advantage Philippines, Madrigal Business Park, Alabang,Muntinlupa City Company providing High Quality Background Check – Australian Account Pre-Employment Responsibilities and Achievements:       Nov 2008 to Jan 2010 Subject Matter Expert. Assigned to conduct process training for the Bangalore Site in India. Initiating and collating documents of Client’s applicants and assuring zero error in conducting background checks. Assigned as one of the First Level Quality Control for the team’s-initiated cases. Assigned to handle cases for one of the company’s biggest clients. Receives an Excellent Rating in Performance Evaluation for Q4. Receives Perfect Attendance Award. Online English Teacher, Duzon E&H (Former Name: Maximum Solutions Corporation) Filinvest, Alabang,Muntinlupa City Company providing Online English Language Tutorial to Korean Enrollees Responsibilities and Achievements:     Jun 2003 to Mar 2005 Makes Module via PowerPoint presentation used for interactive web screen sharing. Makes Activities used for the assessment of students. Ensures the quality and effectiveness of teaching communication English to Korean clients. Keep a record of students’ performance for grade assessment. Pre-School Teacher , Montessori School of San Pedro San Pedro, Laguna Responsibilities and Achievements:  Handling students ages 3 to 5.     Teaching the basics in education such as phonetic reading, writing and basic math. Evaluating students’ abilities acquired and providing them activities specialized according to their abilities. Assessing student’s capacity to advance them in learning. Providing counseling session to parents to help them understand and adjust harmoniously to their children’s needs. Educational Background Bachelor of Science in Psychology Colegio de San Juan de Letran, Calamba, Laguna June 1999 to March 2003 Treasurer of the Student Council Arts and Sciences Department