Lady Diana Punsalan

LADY DIANA D. PUNSALAN Customer Service Representative / Virtual Assistant --#421 Purok 5 Lambac, Guagua, Pampanga EDUCATION Associate in Computer Technology Saint Michael’s College 2005 - 2007 High School Diploma Natividad High School 2002 - 2005 ABOUT ME Dedicated and results-oriented customer service representative with 9 years of experience in providing exceptional support to diverse client. Proficient in handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. Adept at multitasking in fast-paced environments while maintaining a positive attitude and professionalism. Strong communicator with excellent problem-solving skills and a passion for delivering superior service. WORK EXPERIENCE Customer Service Representative AJT Diabetic 03/2023 - 03/2024 Handle a high volume of inbound customer inquiries via phone addressing questions about products, services, and account information. Resolve customer complaints and issues efficiently. Virtual Assistant Buymeshop Australia 03/2023 - 09/2024 STRENGTHS AND EXPERTISE CUSTOMER RELATIONSHIP MANAGEMENT COMMUNICATION (VERBAL & WRITTEN) TIME MANAGEMENT Managing tasks using Zendesk. Quality Control Manager. Email Management. Data Entry, and internet researching. Customer Service Representative Startek Angeles 01/2021 - 10/2022 Calling customers to gather information such as account numbers and billing addresses. Getting in touch with some providers and asking for assistance in the process of transferring a phone number. MULTITASKING Customer Service Representative ADAPTABILITY TTec Pampanga 09/2020- 01/2021 Gather the customers information. Provide accurate, valid, and complete information by using the right methods/tools. Chat Support Representative Iqor Clark 03/2019- 01/2020 Responds to customer inquiries via chat. Processing an order and payment. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Operations Customer Service Representative Alorica Clark 10/2016 - 08/2018 Addressing customers’ questions about products and services Processing payments or returns. Checker Carter's Builders Center 10/2009 - 01/2011 Receiving products from different supplier. Doing an inventory. Accurately counts product quantities received and held. Administrative Aide I Municipality of Guagua 07/2007 - 09/2008 Answer and direct phone calls. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system. REFERENCES Angelica Cole Gesper Bautista SME, Concentrix Supervisor, Alorica Phone: - Phone: - Email : - Email : - CERTIFICATES Supernova Call Center Training October 7, 2016 Lady Diana D. Punsalan