Lady Christine R. Vicencio
Customer Service Representative / Freelancer / Lead Generations Specialist
Phone -
Email:-
Objective
Intend to build a career at leading corporate of high-tech environment with committed & dedicated people, which will help me to explore myself and realized my potential. Willing to work as a key player in a challenging and creative environment.
Education
Seminars/ Training (2009)
TESDA, Finishing Course for Call Center Agent
Tertiary -)
Philippines Christian University
Computer Science
Secondary -)
Makati National High School
Experience
KMC Mag Solutions (Markable Solutions)
June 04, 2018 - Current
Team Leader
Supporting Operations Team on a daily basis, creating daily plan in order for the team to reach their goal.
Research Analyst
Generating qualified leads and supporting Sales team.
Collecting details such as working corporate emails, addresses, and update data.
Upwork (Freelancer)
Pharmacy Assistant
Play the role as the pharmacy assistant who do a follow up on the offices of patient’s primary doctor regarding the refill of their medications.
Using Quickbase CRM and making sure that all pharmacy and patient’s information is always organized.
Data Entry Specialist
Lead Generation Specialist
Provide calling list to companies who need additional contact to convert as their customer.
Generate more prospects for them to call, and or send marketing emails.
LeadsRUs (Salesify)
November 2014 – March 2017
Research Analyst
Responsible for generating leads for the companies and ensuring the quality of the leads.
Averaging 70 generated leads per day, above the required quota of the company per day
Knowledge about internet research, navigation of Linkedin, data.com, zoominfo, hoovers, insideview, etc.
Using five9 CRM, and Sugar CRM.
Microsoft excel for data and profiling.
LWS Media Corporation
February 2011- July 2011
Telephone Sales Representative
Fusion BPO Services
January 2010-February 2011
Telephone Sales Representative
Agent Team Leader
Skills
Microsoft Excel
Phone Handling (Inbound and Outbound calls)
Lead Generation, Web Research
CRM
Navigation of Linkedin, Zoominfo, data.com, hoovers, etc.
