Lady Carmela Nacua

LADY CARMELA NACUA CAREER OBJECTIVE Experienced Customer Service Specialist seeking a job in your company with a proven ability to resolve issues efficiently, build strong customer relationships, and maintain high satisfaction levels. Seeking to leverage communication, problem-solving, and multitasking skills to contribute to a customer-focused organization. KEY COMPETENCIES Customer Relationship Management Clear Verbal & Written Communication Problem Solving & Critical Thinking Attention to Detail Adaptability in Fast-Paced Environments Time Management & Multitasking Team Collaboration PROFESSIONAL EXPERIENCES Bridge Culture INC ESL Teacher Support vocabulary development, grammar, pronunciation, and fluency Maintain accurate student records and lesson documentation Collaborate with colleagues, administrators, and parents when needed Teleperformance Philippines Technical Support Specialist Provide technical assistance and troubleshooting support for hardware, software, and network issues Diagnose and resolve technical problems via phone, email, chat, or remote access tools Document support tickets, solutions, and user interactions accurately in ticketing systems Escalate complex or unresolved issues to higher-level technical teams when necessary Teleperformance Philippines Product Specific Trainer Conduct onboarding and refresher training sessions for new and existing employees Translate complex product information into easy-to-understand learning content Support agents with real-time guidance and post-training assistance Track training effectiveness and report outcomes to management Update training content based on product changes, customer feedback, and process improvements JP Morgan Chase Bank Account Specialist for Credit Cards Manage and support customer credit card accounts, including billing, payments, and account maintenance Resolve disputes, chargebacks, and fraud-related inquiries in compliance with regulations Educate customers on card features, fees, rewards, and promotions Document interactions accurately while safeguarding sensitive financial information Collaborate with internal teams to resolve account issues and meet service metrics EDUCATIONAL BACKGROUNDS Graduate of Bachelor of Elementary Education in 2019 Earned Professional License for Teachers in 2019