Lady Carenn Serion

Lady Carenn A. Serion Bayawan City Negros Oriental, Philippines Contact #:- Email address:-Skype ID: live:lady.serion30 Objective: Seeking for a Medical Virtual Assistant post where I could utilize my problem-solving skills in an exclusively customer-oriented environment. Summary: Experienced in providing the best possible customer service and guaranteeing total customer satisfaction Proven patience, tolerance and immunity to working in stressful environment Can work in less supervision Skills: ● ● ● ● ● ● ● Good communication skills Strong domestic and basic international travel knowledge Keen listening and quick thinking abilities Patient, empathetic and convincing Pleasant and cheerful voice quality Adaptable, can work in shifts Data Entry/Keyboarding (60 WPM) Experiences: UNIFIED PLEDGE HOME HEALTH., Boca Raton, FL October 2020 – April 2022 - Intake Representative - Claims creation/Rejection/Denials/Appeals - Prior authorization - Verify eligibility and benefits - Generates invoices/payroll - Patient admission - Scheduling - AR Follow Up KENTUCKY COUNSELING CENTER., Lexington, KY June 2019 – November 2020 -Payment Posting WRS/ WAITING ROOM SOLUTIONS., Goshen , NY May 2015 - March 2019 - Claims Creation - Payment Posting - Aging Follow-up - Claims Denial/Appeals - Eligibility and Benefits verification - Prior authorization - Insurance Analysis - Claims Editing West Contact Service Inc., 24/F Exportbank Plaza Don Chino Roces cor. Sen. Gil Puyat . Makati City 1200 August 20, 2013 – February 2015 -Assisting customers in checking their bills, make a payment, and explaining the charges on their credit card. -Updating account by changing their email address, mailing address, phone number and etc. -Processes refunds to the subscriber’s credit card and apply any possible adjustments. -Troubleshoot radio by sending a rehit/refresh signal. -Educate customers on how they can manage their account online. -Create an account for new subscribers and assist them in getting the best available plan that we have. -Upsell second radio -Responsible for transferring the subscribers to the correct department for further assistance in cancelling or merging their radios. Education: Computer Science & Technology School year- Asian College of Science & Technology TESDA Scholar Bayawan City, Negros Oriental 6221 On-the-job Training Completed 200 hours Bayawan College Bayawan City, Negros Oriental 6221 Personal Information: Age : Date of birth : Height : Weight : Civil Status : Nationality : Language Spoken: 36 yrs old June 26, 1985 5”3’ 105 lbs Married Filipino English ,Tagalog Reference: Furnished upon request.