Lady Azzy Gemoto

LADY AZZY GEMOTO MEDIA IMPLEMENTATIONS SR. ASSOC. PROFILE Self-directed and collaborative professional consistently delivering high-quality results. Proven ability to adapt to dynamic environments and effectively contribute to team goals. Demonstrates strong initiative and a commitment to exceeding expectations. CONTACT WORK EXPERIENCE --Brgy. Anahaw Hinigaran, Neg. Occ. EDUCATION 2022 UNIVERSITY OF NEGROS OCCIDENTAL - RECOLETOS Bachelor of Science in Social Work 2018 TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - VISAYAS Science, Technology, Engineering and Mathematics Senior High School PERSONAL DETAILS Age: 25 Gender: Female Birthday: August 22, 1999 Religion: Roman Catholic LANGUAGES English (Fluent) Filipino (Fluent) iQor - Talisay Customer Service Representative JUNE 2021 - JUNE 2022 Worked as a CSR with iQor handling Telecommunications account. Day-to-day task involves attending to customer’s queries regard their phone and telco service. Ubiquity Global Services - Bacolod City Real Time Analyst AUG 2022 - NOV 2023 Utilized advanced analytical tools to monitor KPIs and generate real-time performance reports. Performed intraday adjustments to resource allocation, ensuring adherence to SLAs and minimizing downtime. Real time monitoring of queues and incident management. Google Operations Center Resource Optimization Associate NOV 2023 - JAN 2025 Real time monitoring of the queues and observing trends, outages, end of day and RCA reports. Creating and communicating launch checklists and announcements to vendor partners and stakeholders. Checking and maintaining supported queues and queues map routing. Google Operations Center JAN 2025 - PRESENT Media Implementations Sr. Assoc. Responsible for ad creation and modification in Google Ads while managing multiple clients in a fast-paced environment. Develop mastery on the product and use this to resolve support requests. SKILLS AND QUALIFICATIONS Multitasking capabilities Meets with deadlines Computer and MS Office Expertise Has background with Twilio, Verint, CRM, CE-WFM, Alvaria, Avaya, Speakeasy, Cases, Nice and Looker Studio. Can work under pressure and extremely versatile. Experience in Google Products (e.g Sheets, Suites, Drive, Calendar), Google Ads and Google Analytics CERTIFICATIONS AND AWARDS Google Data Analytics Remarketing Strategies with Google Ads and Analytics Google Ads Essential Training & Google Ads Advanced Training Advertising on Youtube, Tiktok, Instagram and Facebook Introduction to Appscript Google’s Touchstone Awardee - 2024