LADY ANNE Y. GALANG
Cabuyao, Laguna, Philippines|
✉️- 📞-
PROFESSIONAL SUMMARY
Results-driven and dependable professional with a solid background in customer service, technical
support, and administrative operations. Skilled in resolving complex client concerns, streamlining
processes, and delivering high-quality support in dynamic, high-pressure environments. Known for
strong communication, problem-solving abilities, and a collaborative approach that drives team
success and customer satisfaction.
PROFESSIONAL EXPERIENCE
Customer Support Expert, Asurion Philippines
March 2022 – March 2023
Assisted customers with mobile insurance claims, addressing complaints and inquiries
Provided accurate information regarding mobile insurance coverage
Recommended products and services based on customer needs
Legal Services Intake Representative, GoHealth 360
July 2022 – November 2022
Conducted outbound calls to verify client information for legal claims
Managed and validated intake forms for accuracy and completeness
April 2021 – July 2021
Virtual Assistant, Great Florida Insurance of North Port
Managed client emails and escalated concerns to relevant departments
Sent insurance-related documents on behalf of clients
Conducted follow-up calls for required information
Senior Agent, IQOR Philippines
August 2020 – April 2021
Maintained customer accounts and processed financial adjustments
Delivered product and service recommendations tailored to client needs
Technical Support Specialist (Global Service Desk), IBM Business February 2018 – September 2020
Services Inc
Handled incoming calls and managed customer support tickets
Diagnosed and resolved technical issues using troubleshooting processes
Submitted incident and service requests
SKILLS
Customer Service • Technical Communication • Reliability
Support • Multitasking
Teamwork • Professionalism
EDUCATION
Bachelor of Science in Computer Engineering
Pamantasan ng Cabuyao, Cabuyao, Laguna, Philippines
Adaptability • Fast Learning •
Problem-Solving •Work Under
Pressure
June 2003 – April 2007
ADDITIONAL INFORMATION
Languages: English, Filipino
TRAININGS & SEMINARS: AutoCAD 2010 Upgrade – July 14, 2009
AutoCAD 2009 – July 2009, Visual Graphics Course – October 2008 to March 2009
