Lady Ann Sese Aguirre

LADY ANN AGUIRRE-| - | Quezon City, Philippines www.linkedin.com/in/lady-ann-aguirre-8a34b5322 VIRTUAL ASSISTANT Dedicated Virtual Assistant with over 4 years of experience in providing high-quality administrative support and project management for diverse clients. Skilled in managing calendars, coordinating meetings, and facilitating effective communication across teams. Proficient in a variety of software and tools, I excel at streamlining workflows, handling data entry, and organizing tasks to enhance productivity. With a strong focus on detail and a proactive approach to problem-solving, I am committed to delivering exceptional service and supporting the overall success of the company by ensuring seamless operations and effective management of day-to-day activities. KEY COMPETENCIES Process improvement Data-driven strategic planning Cost-benefit analysis Report writing and presenting Critical thinking skills Excellent communication skills Strong interpersonal skills Proactive and self-motivated Exceptional organisational skills PROFESSIONAL EXPERIENCE VXI Global Solutions Comcast - Customer Service Representative 2020 -2021 Handling Telco Account (Voice & Email Support), understanding of telecom products and services, including internet, TV, phone lines and mobile phones. Ability to troubleshoot and resolve customer issues related to billing, service interruptions, equipment problems, and account changes. Ensuring accuracy in processing customer request, updating account information, and documenting interactions in CRM systems. Integrated Collective Solutions Inc. Fashion Nova - Contact Center Associate 2021 - 2022 Handling Fashion Nova Email Support, deep understanding of Fashion Nova’s product lines, including clothing, accessories, and trends. Strong written communication skills to respond to customer inquires, resolve issues, and provide product information effectively via email. Capability to analyze customer concerns, identify root causes, and offer appropriate solutions or alternative promptly. Aruza & Fox Pest Control Executive Assistant - US Direct Client 2023 - 2024 Organizing and scheduling meetings, appointments, and events, ensuring optimal use of the executive's time. Handling incoming emails and calls, prioritizing messages, and responding on behalf of the executive when necessary. Preparing reports, presentations, and correspondence, as well as maintaining organized digital filing systems. Assisting in project management by tracking deadlines, deliverables, and progress updates. Conducting research to gather information relevant to executive decision-making and strategic planning. EDUCATION National University - Manila Bachelor of Science in Tourism Management 2020 - 2023 Technological Institute of the Philippines Accountancy, Business, and Management 2019 - 2020 Metro Manila College Accountancy, Business, and Management 2018 - 2019 PRODUCT EXPERTISE CC Tool v2 Prod Salesforce Shopify ACSR Microsoft (Excel, Word, MS Teams, Outlook, etc.) Zoom, Google Meet, Loom For communication: Slack & WhatsApp Clockify, Trello, Asana, Canva, Toggle, Calendly