Ladidi Linus

RITA ALADI IDEGWU CUSTOMER SERVICE / SALES REPRESENTATIVE CONTACTS PROFILE Dedicated and results-driven Customer Service and Sales Durumi, Abuja Nigeria Representative with a solid background in delivering top- notch - - environments. I excel at building strong client relationships, customer support and boosting sales in fast-paced quickly resolving issues, and consistently beating sales tar- gets. I’m excited to bring my customer service and sales skills to a - dynamic team and make a meaningful impact. EMPLOYMENT HISTORY EDUCATION Telemarketer | Premier Producers Group, Marion, Indiana (Remote) October 2024 - July 2025 B.Ed. in Social Studies, 2017 Nasarawa State University, Keffi. OND in Information Technology, 2009 University of Abuja, Abuja. • Marketing Final expense life insurance plans to senior citizens via cold calling. Qualify them thoroughly and connect them to the Licensed Advisor to complete the process. • Maintain accurate and up-to-date records of calls, customer interactions, and outcomes in the CRM system. Meet or exceed daily/weekly call volume and lead conversion targets. • Provide excellent customer service by being professional, empathetic, and responsive during all interactions. Sales Representative | Affordable Home Solutions, Beverly Hills, California (Remote) November 2023 - September 2024 • Achieved 120% of quarterly sales targets by effectively iden- REFERENCES Available upon request tifying customer needs and presenting tailored home solution options. • Prepared and presented regular sales reports to management, providing insights and recommendations for improving sales performance. • Delivered engaging and informative product demonstrations and presentations, showcasing the features and benefits of affordable home options to prospective buyers. RITA ALADI IDEGWU CUSTOMER SERVICE / SALES REPRESENTATIVE CONTACTS Durumi, Abuja Nigeria - - EMPLOYMENT HISTORY Business Development Manager | The Outsource Company Limited Jan 2017 - June 2021 • Developed and implemented new marketing and sales - plans and define the strategy for the next 3 years. • Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%. • Planned, supervised, and coordinated daily activity of 3 junior business analysts. • Successfully managed budget projects and successfully achieved the project schedule goals. PROFICIENCY BRM/CRM (Salesforce) Verbal and Written Communication Sales Techniques Microsoft Office and Google Drive Sales Representative | Nigus International Limited Jan 2013 - Dec 2016 • Engaged and landed new clients per month through cold calls, emails, and in-person contact • Maintained accurate and up-to-date records of sales activi- Apps ties and customer interactions in a CRM system, resulting in Account Management a 25% increase in sales efficiency. Client Relations • Attended industry events and conferences to network and Business-to-consumer (B2C) sales generate leads, resulting in a 20% increase in qualified Business-to-Business (B2B) sales leads. Market Research • Collaborated with internal teams to develop and deliver cus- Persuasive Presentation Skills tomized sales proposals and quotes, resulting in a 25% in- Time Management crease in contract wins. Empathy & Dependability Data Entry Creative Thinking Administrative Skills AWARDS & ACCOMPLISHMENTS Project Development: Collaborated with team members to develop automated services for SMEs, in partnership with JAIZ Bank and AEA, 2018. Best Outstanding Performer as a BDM at The Outsource Company Limited, June 2019.