Lacsina Carluen

# 44 Aberdeen Street, Project 8, Quezon City, Metro Manila, Philippines Mobile:- E-mail:- Maria Lacsina Diaz Carluen Career Summary A highly organized and detail-oriented administrative support professional with over 14 years experience supporting managers and executives in high paced environment. Diversified skills including events management, customer support, project management, administrative support and data analysis. Work experience Jun2008 – Jun2018 Oriental & Motolite Marketing Corporation 80-82 RAMCAR Center, Roces Avenue, Diliman, Quezon City Sales Planning & Customer Support Supervisor             Collects, analyzes and interprets various sales performance reports needed in the formulation and preparation of Sales and Marketing plans and programs Contributes in the preparation of domestic sales and executive committee reports. Provides, gathers, monitors, and analyzes data and other substantial and classified information in compliance with the requirements of middle and top management such as but not limited to : o Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. o Consolidation of Perfomance Management System for middle management. o Importation and Competitors Price Analysis o Plans and sends out sales promo memos Handles and computes distributors’ monthly, quarterly and annual incentives, sales promos and other price support and adjustment. Assigns work, provides direction to clerical staff and ensures that assigned tasks are completed. Ensures effective and appropriate clerical staff coverage Evaluates, develops and recommends office procedures and practices to middle management. Ensures that approved office policies, practices and procedures are understood and followed Oversees the planning, implementation, and tracking of a specific short-term projects which has a beginning, an end and specified deliverables. Contributes and supports in the coordination, supervision, and completion of special projects, as appropriate. Manages resolution of customer requests, complaints, and inquiries. Provides regular update to Sales on pending customer requests and issues. Organizes facilities and manages events and ensuring deadlines and budgets are adhered to. Directs coordination of activities to prepare for the day of the event. Conducts post-event evaluation and provides result to top management. Knowledge in SAP system # 44 Aberdeen Street, Project 8, Quezon City, Metro Manila, Philippines Mobile:- E-mail:- Oct2006 - Jan2008 Edge Interlinks Corporation-SKECHERS, U.S.A. 2801A Philippine Stock Exchange Center, East Tektite Tower, Ortigas, Pasig City Concession Sales Assistant  Responsible for SKECHERS TIME promodizers concern: - Recruitment - selecting of applicants and interview process - Agency concerns - Billing - Attendance/Punctuality - Store Concerns- customer concerns, sales, pull-out etc. - Conduct training to new & old promodizers - Creating letter, memos etc  Ordered/replenished stocks to warehouse and ensure that delivery is on-time  Monitored sales and inventories of all SKECHERS TIME stores.  Preparation of various reports – sales report, inventory report etc Oct2004 –Feb2006 eTelecare Global Solutions 12F PBCom Tower, 6795 Ayala Ave., corner V.A. Rufino St., Makati City Sales Associate  Worked as a sales representative for different accounts in U.S.A. (both inbound and outbound) Inbound:  Taking in calls for all new and existing customers of Nextel/Sprint Telecommunications.  Setting-up new services for new customers.  Selling phones and rate plans to the customers Outbound:  Account manager for AT&T Wireless/Cingular Wireless and offers different features and promotions for existing customers.  Broadband specialist for Earthlink account (one of the top internet service providers in U.S.A.). Nov2003 - Feb2004 BayanTel Inc. 234 Roosevelt Ave., SFDM Q.C. On-the-job Trainee Job Description: IT Division-Quality & Process Management Department/Systems & Procedures Section Skills  Responsible for filing implemented policies, procedures and work instructions as well as QMS-related forms.  Responsible for stamping the effectivity date on the implemented processes.  Ensure orderliness of QMS manuals i.e. Master file and controlled copies  Assisted S&P Specialist in consolidating ITJR and IT Helpdesk surveys. Proficient with Microsoft Office including Excel, Word, Powerpoint, Outlook and Visio Data Analysis/Data Mining Negotiation Project and Event Management Team Player Excellent written and verbal communication skills Planning Problem Solving and Decision Making Adaptable Organization Multi-tasking Leadership # 44 Aberdeen Street, Project 8, Quezon City, Metro Manila, Philippines Mobile:- E-mail:- Seminars/Workshops Attended Leadership Development Program Workplace Attitude and Value Effective Business Writing Financial Accounting Customer Handling and Sales Training Education- St. Paul College, Quezon City Bachelor of Science in Commerce major in Information Technology- St. Mary’s College, Quezon City- St. Mary’s College, Quezon City Award Received Best in Thesis – 2004 Computer-Based Patient’s Information System Personal Data Birth Date Birth Place Religion Nationality Civil Status : : : : : March 15, 1983 Quezon City Roman Catholic Filipino Married