LABAN GITENGE OMOSA- Tel -, Nairobi.
Professional Summary
Dedicated ICT professional ,highly efficient undertaking various administrative and programme management tasks.
Ability to manage complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and a helpful approach.
Critical thinking ICT Technician effectively resolves technical issues through troubleshooting and Specializes in Cisco, Data structures and algorithms and Web design. Offers outstanding skills in Database management and Visual basic net programming.
EDUCATION
(i) Africa Data School- ; Data scientist and Machine learning engineer- Currently enrolled. Virtual classes.
(ii) May,2021- July, 2021- Certificate In Introduction to Artificial Intelligence- SAMA,Inc.
(iii-- Bachelor of Business Information Technology. University Of Eastern Africa,Baraton - Kapsabet, Nandi South District. Attained Magna Cum Laude.
(iv-- KAPTEL BOYS' HIGH SCHOOL
KENYA CERTIFICATE OF SECONDARY EDUCATION
Attained C+
(v-- Bhayani Nusery and Primary School.KENYA CERTIFICATE OF PRIMARY EDUCATION(KCPE).
(Vi) 2015- Certificate in CISCO Networking- MASENO UNIVERSITY.
WORK EXPERIENCE
(i) Reviewer Data Labelling ; Remotask Artificial Intelligence January 2022- Date.
[ii]Quality Analyst, Samasource; May 2021- Date
Responsilities:
Analyze agents’ work output against guidelines/standards and provide feedback
Identify agents’ strengths and Weaknesses
Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
Compile and send daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders.
Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.
Collaborate with Operations to ensure that best standards are revised and updated where need be.
Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.
Keep an up-to-date record of individual agents quality performance for use in performance reviews
Participate in team briefings to provide the QA objective and also sit in calibration sessions
[iv] IT Support Technician (Intern), 01/2019 – 03/2019
University of Eastern Africa,Baraton.
Responsibilities
1. I was responsible for setting up all hardware and ensuring said hardware is connected to the network as well
as diagnose and repair any malfunctions.
2. Performed an initial diagnosis of issues and documenting their findings. Then, formulate and execute a
strategy to fix the issue.
3. Led data migration to an updated domain, improving communications for data transmission.
4. Provided monthly reporting on metrics including and to identify areas for process improvement.
5. Helped students with any Technical issues with their machines; laptops and PCs.
6. Assisted the lecturer/Instructors install cables and projectors to help them teach the students
7. Help the new students(freshmen) login to their respective portals and help them navigate the system.
[v] Polling Clerk, 08/2017 – 10/2017
INDEPENDENT ELECTORAL AND BOUNDARIES COMMISION( IEBC) – Kisumu, Kisumu
Responsibilities.
Comply with the instructions of the Deputy Returning Officer and the Presiding Officer .
Check the photographic identification of electors and refer any doubtful cases to the Presiding Officer for
decision .
Write electors' elector numbers against the numbers of the ballot papers issued in the corresponding number
lists.
Keep the polling station neat and tidy .
Help with any other polling station duties on the instruction of the Presiding Officer.
Issue ballot papers to voters as directed by the Presiding Officer, ensuring that they bear the official mark.
SKILLS
2. Troubleshooting networks
3. Moderator at Solo Learn
4. Android programming working with android SDK.
5. Cisco Networking.
INTERPERSONAL SKILLS
Creative thinking with great diversity to adjust in any type of work environment.
Able to neegotiate in a positive manner and resolve pronblems positvely and a great team player.
REFERENCE
1. MR. ANDREW OMAMBIA
Head of Dept & Snr Lec, UEAB
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2. IMMACULATE MADAHANA
Executive Director, IMPACT CROWD TECH
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3. MR. ERIC MUTINDA
Director, People Operations
SAMASOURCE KENYA LTD.
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