Laarnie Jarabilo
CUSTOMER SERVICE SUPPORT &
VIRTUAL ASSISTANT
Hello,
a bit about me
I am energetic, ambitious person
CUSTOMER SERVICE
SKILLS
who has developed mature and
Maintains control while carrying on a phone
responsible approach to any task
conversation
that I undertake, or situation that I
am presented with. I am sincere
with my work and I can finish the
work given to me on time.
Strong problem-solving skills
Clear Phone, Email and Live Chat Communication
Able to work under pressure and overcome
unexpected issue
Empathy Ability
CONTACT
Strong time management and prioritization abilities
Proficiency in Microsoft Office, including Word,
Excel, Outlook, and PowerPoint
-
Fast, accurate data entry skills
live:jarabilolaarnie23-https://jarabilolaarnie23.wixsite.
com/arniej
@arniejarabilo
VIRTUAL ASSISTANT
SKILLS
Flexible Administrative Skills
Data Entry and Product Listing
Advertising, Sales and Marketing
@arniejarabilo
Internet Research
Article writing and web management
www.linkedin.com/in/
arniejarabilo062317
Expertise in Google products, Microsoft offices and
other Virtual Assistant software tools
INTERESTS
PROFESSIONAL SKILLS
Travel
Admin Assistant
Customer Support
Writting Journals
Communication
Writting
Email Handling
Internet
Tutor and Teaching
DIY
Documentaries
& Investigative Shows
EDUCATION &
TRAININGS
Eulogio Amang Rodriguez Institute of
Science and Technology
Bachelors of Fine Arts
Major in Visual Communication-
Freshmind Montessori Colleges
High School Diploma-
Summerwind skills Training
Competency Center
Finishing Course for Call Center Agents
NCII
2015
Filipina Homebased Moms
FHMoms Online University
Introduction to Online Freelancing
2019
DISC PERSONALITY
CUSTOMER SERVICE AND
ADDITIONAL EXPERIENCE
CONVERGYS
November 2017 - March 2018
Customer Service Support
Microsoft
I worked with Microsoft as a Customer Service Associate II.
I assist users with their subscriptions and their accounts.
Removing invalid charges and explaining restrictions and
suspension. My main duties is to help customer with their
concern and also educating them on how to handle their
account. We do follow up by sending an email or giving a call for
absolute resolution.
CONVERGYS
August 2016 - January 2017
DSWD
Department of Social and Welfare
Development
2016
IQOR
2015
Customer Service Support
Macys
I was hired as a Probationary employee by Macys under
Convergys. My job is to ensure customers who made orders
online will not be a victim of fraud. By ensuring the card holder
authorized or aware of a purchased online. We provide solutions
and advice to better assist them.
Main Duties: Assisting customers from their cancelled order and
educating them on how to have a safer shopping. Checking the
fulfillment by following standard measures by a specific time
only.
Data Entry Encoder
Part-time
I worked as a part-time employee at a department of
Government for their certain project. My main task is to encode
sensitive information on their tools during a certain period of
time. By that, you can count on my credibility and my time
management
Customer Service Support
DirectV
Resolving customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.
JOLLIBEE
2014
Manager: Jennifer Santos
Supervisor: Lhaine Tagle
SME: Kenneth Silva
Cashier
Main duties include: Greeting customers, taking and delivering
orders, assisting with food preparation, solving customer
complaints, handling monetary transactions, and keeping the
restaurant front area clean and well-stocked.
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