LAARNI ESPIRIDION
VIRTUAL ASSISTANT
PERSONAL BACKGROUND
Hard- working professional with 4
years of experience in Customer
Service.
A professional Virtual Assistant
seeking a position to leverage my skills
in Email Marketing & Management,
Social Media Marketing &
Management, Basic Graphic Design
using Canva and WordPress.
GET IN TOUCH WITH ME
Home:-
Cell:-
Email:-Skype: live:.cid.c51e-
Address: 060 San Isidro Street
Palocpoc Mendez, Cavite
Website: valhara.wordpress.com
LinkedIn: linkedin.com/in/valhara
EDUCATION
De La Salle Univeristy Dasmarinas
Bachelor of Arts Major in AB Psychology-
WORK EXPERIENCE
LEAD GENERATION SPECIALIST
COUNTRYWIDE MEDICAL
SEPT 15 TO PRESENT
Pre-qualifying potential customers who expressed
their interest in our service.
PROVIDER SERVICE ADVOCATE
EXL SERVICE PHILIPPINES
MAY 14, 2019- SEPT 18, 2020
Responds to electronic and direct inquiries from
clients about policies, rates, changes, referrals and
eligibility.
CUSTOMER SERVICE ASSOCIATE
CONCENTRIX
JUNE 21, 2016- MAY 07, 2019
Contact customer to responds to inquiries or
notify them of claim investigation results or any
planned adjustments.
Resolve customer's service or billing complaints
by performing activities such as adding
promotions, refunding money, or adjusting bills.
Determine charges for services requested,
collect deposits or payments, or arrange for
billing.
Confer with customer’s by telephone, email, or
chats to provide information about products
services, take or enter orders, cancel accounts or
obtain details of complaints.
VIRTUAL ASSISTANT TRAINING
LEJIT Online Virtual Assistant Academy
3-Day General Virtual Assistant Course
Training Skills Include:
Email Marketing
Email Management
Social Media Marketing and Management
Basic Graphic Design using Canva & Wordpress
Inspired Filipino Freelancers
Completed A Total 24-Hour Training
Training Skills Included:
Google Products & Services
Social Media
Lead Generation - B2B Lead Research
Email Marketing & Zoho CRM Course
PROFESSIONAL SKILLS
Email Handling
Email Marketing
Social Media Marketing
Word Press Management
Basic Graphic Design (Canva)
Good communication and listening skills
Knowledgeable in Microsoft Office
SOFTWARE / APPLICATION / TOOLS USED
Google Drive
Google Calendar
Dropbox
Microsoft Office
Facebook Ads Manager
Canva
Mailchimp
Zoho CRM
Lead Research Tools
