LAARNI FUENTES
VIRTUAL ASSISTANT
A keen observer, solution-oriented, problem solver
with 8 years experience in operation management
and customer service. Seeking a role in business
operations or project management.
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Nueva Ecija, Philippines
CERTIFICATE
EDUCATIONAL HISTORY
CERTIFICATE IN EVENTS MANAGEMENT
CERTIFICATE IN TEACHING
MICROTECH INSTITUTE OF TRADE INC.
Central Luzon State University | 2020
GENERAL VIRTUAL ASSISTANT COURSE
BACHELOR OF ARTS IN SOCIAL SCIENCE
DICT
Central Luzon State University | 2010
ELIGIBILITY
WORK EXPERIENCE
LICENSED PROFESSIONAL TEACHER
SEPTEMBER 2021
CIVIL SERVICE - SUB PROFESSIONAL
OCTOBER 2010
OPERATION MANAGER
RBMI | 2017 - 2019
Develop business strategies to expand store traffic and
optimize profitability.
SKILLS
PROFESSIONAL
People Management
Time Management
Customer Service
Hiring/ Training
Maintain operations by initiating, coordinating, and
enforcing program, operational, and personnel policies and
procedures.
Designed and develop employee incentive program.
TECHINCAL
Microsoft Office
RETAIL MANAGER
Canva
RBMI | 2013 - 2017
Google Apps and Tools
Manage profit and loss ( financial, inventory, service
Adobe Photoshop
transactions, collections, and sales report)
Data Entry
Leads and executes all people management efforts and
Email Management
initiatives.
Meets monthly, quarterly, and annual sales goals across all
products and services.
STRENGTHS
Leverage individual staff strengths, and creates
developmental plans to prepare all level positions for future
Relator
growth within the organization.
Coach
Problem Solver
Solution-Oriented
Philomath
Integrity
ASSISTANT RETAIL MANAGER
RBMI | 2013
Understand and support store operations, policies, and
procedures.
TRAINING
MICROSOFT EXCEL TRAINING
Xcel Hub Training Services
Responsible for assisting the manager with the day-to-day
operational running of the store.
Monitors the appearance, standards, and performance of
staff members.
MASTER TESOL PROGRAM
Chomsky Language Training Center
BREAD AND PASTRY PRODUCTION NCII
TESDA
CUSTOMER SERVICE REPRESENTATIVE
RBMI | 2011 -2013
Serves, Resolves, and Attracts potential customers by
answering product and service inquiries, suggesting
information about other products and services
REFERENCE
Recommends potential products or services to management
by collecting customer information and analyzing customer
DEXTER ADRIAS
needs.
HR | RBMI
Prepares product and service reports by collecting and
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analyzing customer information.
