La Marney Amor B. Mirasol

LA MARNEY AMOR MIRASOL CUSTOMER SERVICE REPRESENTATIVE PROFILE EDUCATION Hi, I am La Marney Amor Mirasol, I am an undergraduate of 2 years course program for computer programming. I worked as a customer service representative for more than 5 years at Panasiatic Solutions in 3 different departments. I am a cheerful person with exceptional customer service skills and technical knowledge. Mount Carmel College -High School CONTACT PHONE:- ADDRESS: Unit 3, Blk 1 Lot 6, Red St., Homebridge Subdivision, Bacolod City, Philippines 6100 EMAIL:- HOBBIES Watching Documentaries Maintaining the House Clean Watching Korean Drama Series USAT 2014 - 2015 -Computer Programming WORK EXPERIENCE Panasiatic Solutions | Customer Service Representative 6 month in Technical and Care Team 12 Months in Supervisors Group 50 Months in Executive Resolution Department  Provide customer support, answer inquiries, and provide billing information and technical support.  Up-sell products and process upgrades for phone services  Handle escalated calls from fellow agents SKILLS           Exceptional leadership and people skills Skilled at learning new concepts quickly, working well under pressure, communicating ideas clearly and effectively work with little to no supervision Time-conscious, rarely late or absent Compliant with work standards set by the company and by law Adept in several computer applications (i.e. Microsoft Office etc.) Skilled in utilizing various media (print, video, online, etc.) Has excellent speaking and writing skills Able to relate to customers, superiors, peers, and clients Can quickly adjust to changes in schedule