LACHEYVA M. EDMONIS
Las Vegas, NV- 🟇-
HOTEL MANAGER
🟇 SALES AND MARKETING 🟇 CONTRACT NEGOTIATIONS 🟇 CLIENT SERVICES🟇 B I LLING
Highly self-motivated, focused and energetic professional with over 10+ years of hospitality
management and customer service experience. Possess and demonstrate excellent detail-oriented management, communicational, organizational, multi-tasking and customer service skills. Creative and innovative, eager to adapt skills towards new challenges and continue my career in
the hospitality industry. Proven expertise establishing rapport, building relationships, and maintaining trust with Team Members and guests from a variety of backgrounds. Ability to work within any high demand and stressful situations and still achieve effective results. Able to manage multiple projects while leading team environments or working individually. Strong communication skills through public presentations or writing opportunities.
C O R E C O M P E T E N C I E S
Advanced MAC & Microsoft OfficeOrganizational SkillsFast Paced Multi-tasking
Strong problem solving skillsStaff Training/ManagementBudget Management
P R O F E S S I O N A L E X P E R I E N C E
THE CROMWELL 🟇 Las Vegas, NV 🟇 2023- Dec. 2024
Hotel Operations Assistant Manager
Assisted the Hotel Ops. Manager/Hotel Director to oversee all hotel operations, including staff, customer service, bookings, maintenance of property.
Managed and lead 5 departments with 100+ Team Members. Concierge, Bell Desk, Valet, EVS and Housekeeping.
Held the Full Time Night Auditor position for the entire time of employment, being responsible for the preparation of all night auditing reports, and all management needs for entire property
As MOD for graveyard, worked closely with Security, SRT, Casino and Drai’s Nightclub Management.
Consistently implemented safety protocol, under all policies and procedures.
Assisted with improving operational management systems, processes and best practices.
Responded to guest inquiries, concerns and disputes as necessary to guarantee satisfactory results for guest.
VIORA 🟇 Las Vegas, NV 🟇-
Strategic Sales/Area Sales Manager
Directly responsible for the overall territory performance of the Las Vegas, NV territory, selling innovative Aesthetic devices.
Engaged daily in activity as it relates to prospecting, targeting and meetings with potential buyers; call points Plastic Surgeons, Dermatologists, Medical Spas, and Internal Medicine MD’s
Product platform portfolio consisting of skin tightening, skin rejuvenation/resurfacing, body contouring/fat reduction, hair removal, acne clearance
Ability to manage and grow pipeline to maintain consistent performance results
Responsible for traveling nationally to a variety of events; setting up, presenting to Dr’s, performing demo’s with a variety of devices, selling to customers and tearing down.
ICLV 🟇 Las Vegas, NV 🟇 2010 – 2019 Event Director, yearly contract
Monitored and controlled budgets for contracts, equipment, supplies and vendors.
Responsible for leading team and managing 100+ volunteers toward professional success for all events.
Planned, coordinated and executed all event logistics and administrative support services, pre- event, during and post- events. Including lighting, staging and overall appearance of events.
Developed infrastructure, analyzed current processes, and recommended and implemented procedural or policy changes to improve operation.
Negotiated contracts for entertainment for annual citywide fundraisers and events.
ALAN WAXLER GROUP 🟇 Las Vegas, NV-
Vice President, Executive Director Model and Talent
Grew division from below a $250,000 in revenue to a $1.2 million division in revenue within 4 years.
Consistently worked on a minimum profit margin of 30% on all programs and events.
Interviewed, evaluated and managed more than 150 models and talent, booking for trade shows, commercials, print work, and corporate and private events.
Responsible for facilitating all events and programs, including planning, development, implementation, and on- site management.
Responsible for daily operations, including sales, marketing, contract negotiations and billing.
Oversaw multiple projects concurrently with strong detail, problem solving and follow-through capabilities.
Established outstanding relationships with clients and models and talent, acquiring a business reputation for strengths in service quality and satisfaction for all parties.
Conceptualized various marketing strategies to establish and promote effective business relationships with local, national and international clients.
Planned and managed quarterly and yearly budgets.
Restructured division processes to allow a more effective and efficient work environment.
Consistently conceptualized new, and innovative ways to generate additional revenues.
Bellagio Resort 🟇 Las Vegas, NV-
Business Services Center Manager
Supervised more than 20 staff members, including Business Center Supervisors, Business Center Representatives
and Package and Freight Specialists, leading them towards professional success by exceeding customer expectations.
Involved in all phases of planning, development, coordination, and implementation of relocating and opening the new business center department.
Established and maintained relationships with various internal departments to continually assist with meeting the needs of guests.
Responsible for interviewing and hiring of all department staff.
Provided continuous support to staff and encouraged business and personal growth to enhance team building skills.
Established and maintained excellent partnerships with preferred vendors to ensure 5-Diamond services guidelines for our guests.
Generated $1.7 million in annual gift certificate sales by refining selling and control procedures.
Reduced fraudulent activity of customers and staff members by 25%, by restructuring operating policies.
Troubleshoot and resolved problems, mediated staff disputes and resolved guest complaints to ensure superior guest satisfaction.
Personally set daily, weekly, and monthly goals and measured results against annual performance objectives.
Developed a price model analysis to significantly improve profit margin and stimulate additional sales.
Successfully established and implemented new procedures to increase efficiency in staff productivity, time and resources, and customer service satisfaction.
University of Las Vegas; Las Vegas, NV: 2005
Bachelor of Science - Business Management
E D U C A T I O N
