L Ilian Chinenye Ajewole

Lilian Ajewole- LinkedIn Current role Customer Service Representative at De-Conell Childline School Experience Education, Customer service, Healthcare Technologies JIRA, Trello, Asana, Hubspot, Zendesk, ClickUp, Intercom Work experience Customer Service Representative, De-Conell Childline School Aug 2014 - Present (9y 11m) Education · Customer service JIRA Trello Asana • Managed student and parent inquiries, provided information on school policies and programs, facilitated enrolment processes. • Handled diverse student and parent concerns including academic issues, disciplinary actions, and extracurricular activities to ensure positive outcomes. • Supported administrative tasks like updating records, managing communications, organizing events, and collaborating with faculty for efficient operations. Apr 2021 - Jan 2024 (2y 9m) Childcare Worker, MercyPlus Home Health Services Healthcare Hubspot Zendesk ClickUp • Observed and monitored children's play activities to create a secure and stimulating environment for their well-being and development. • Identified early signs of emotional or developmental issues in children, communicating concerns promptly to parents/guardians for necessary actions. • Collaborated with authorities to provide required support and interventions, ensuring the welfare of children. • Ensured cleanliness by routinely sanitizing toys and play equipment. IT Support Specialist, Skye Bank Plc. (Now Polaris Bank) Jun 2008 - Aug 2012 (4y 2m) Customer service Intercom • Improved network operations to boost efficiency and user satisfaction. • Enhanced system performance by administering Windows OS installations, providing hardware support, and conducting upgrades. • Streamlined communication infrastructure by proficiently configuring and managing switches, routers, modems, and radios. Created with Education Apr 2019 - Jul 2023 (4y 3m) Lead City University Undergraduate Degree (2.1) Educational Management Aug 2003 - Jul 2023 (19y 11m) Osun State Polytechnic Nigeria National Diploma in Electrical Engineering Created with