Kyron Baxter
Nationality: Canadian
Singapore Cell: -
Canadian Cell: --(preferred contact)
Visa sponsorship not required for: United Kingdom, Australia, New Zealand, Ireland, Japan
Skills
Non-Technical Skills:
Project Management, product management, business development, account management, cold calling, customer support, social media marketing, process flow diagrams, SCRUM, Agile, lean, process improvement, RAID logs, RACIs, documentation, training, Scope of Work (SoW) writing, user guide creation
Tools: Microsoft Project, Sharepoint, Trello, Jira, Hootsuite, Buffer, CRM (Zoho, Salesforce), InVision, OmniGraffle, Camtasia, Photoshop, Snaggit, iMovie, Mockingbird, Survey Monkey, Workflowy
Technical Skills
Mobile: App projects, Mobile Device Management, UI/UX
App projects: Planning and project management, App design (wireframing, UI/UX), iOS app minimum viable product development (Swift), app management
Past projects include: Rogers Appointment Manager, Scotiabank shuttle schedule, Wysdom.Ai
Mobile Device Management (MDM):
Platforms: iOS, Android, Windows Phone, Blackberry, rugged (CAT, Sonim, Pansonic, etc)
VMware AirWatch: Secure Email Gateway (SEG), Secure Content Locker, Mobile Access Gateway / VMware Tunnel, Remote File Storage (RFS), device restrictions, Multi-user Management, Workspace ONE IAM, Active Directory integration (on-premise, Azure AD), console administration, console configuration, audit, MAM, on-premise deployment
Microsoft Intune: Office 365 apps, DLP, 3rd party MDM/EMM integration (Graph API), device management, SCCM integration
Citrix XenMobile: XenMobile, AppController, NetScaler integration, Worx Apps, Sharefile
Apple iOS: Apple Device Enrollment Program (DEP), Apple Configurator, supervision, Volume Purchase Program (VPP), Apple Business Manager, Apple Developer Program, TestFlight
Android (various): Android for Work / Android for Enterprise, G-Suite integration, Android Zero Touch, Samsung KNOX, Samsung KNOX Mobile Enrollment (KME)
Other: Cisco Meraki, SOTI, SAP Afaria, BlackBerry BES 10/12/UEM, MaaS360, MobileIron, SSO (single sign on), mobile VPN (per-app, always-on), Cellebrite, data migration, Apperian, GroundControl, App Wrapping, MAM (app management)
Enterprise Technologies:
Platforms: Windows Server-, IIS, Exchange Server-, Office 365, Azure, Active Directory / AAD, Hyper-V, Microsoft SQL, SCCM, SCOM, Linux LAMP (Redhat, CentOS, Debian), PHP, CSS, Amazon Web Services (AWS), vCloud, ESx, vSphere, vCloud Director, XenServer, XenDesktop, Netscaler, Storefront, Hyper-V, Parallels, XenServer, XenDesktop, Virtual Box, Mac OSX Server, Apache, MySQL, McAfee Endpoint Protection, Norton Enterprise, Cisco VPN, FTP, VNC, PuTTY, RDP, HTML, Zscaler, PIV-D, SafeNet
Work Experience
Emirates Group, November 2018 – February 2019
Solutions Architect (100’000 users):
Technologies used: Intune, One Drive for Business, Skype for Business, Azure AD, Azure AD connect, Azure MFA, Windows Hello for Business, Windows AutoPilot, Office 365, Jamf, NoMAD, AirWatch, Windows Server-, Windows 10, Windows Defender Advanced Threat Protection, Conditional Access, Sharepoint, Teams, Android for Enterprise, Apple DEP, Apple VPP
Lead (hands on keyboard) technical resource on organization wide IT integration project ($100MM project, approx. 100’000 employees, 9 countries).
Leading the Digital Workplace Transformation projects (Office 365, collaboration, modern mobility)
Creating reference architecture for technology as modern two-factor authentication, conditional access, BYOD policies and collaboration tools
Presenting reference architecture to stakeholders and management
Working with Design team on Jamf and Intune deployments (migration from AirWatch/Workspace ONE)
Responsible for modernizing mobility practices organization wide
IT Consultant, Oct 2015 –
(5000+ users):
Technologies used: AirWatch, SOTI, Good MDM, InTune, BES5, BES10, BES12.UEM, BlackBerry UDS, BlackBerry BEMS, AirWatch Secure Content Locker, AirWatch Remote File Storage, Microsoft One Drive for Business, Boxtone, Apperian, GroundControl, XenMobile, AppController, Apple Developer Portal, Xcode, Swift, Apple Device Enrollment Program (DEP), Android for Work, Samsung KNOX, Samsung KME, e-FOTA CentOS, F5 Proxy, Hyper-V VMware ESXi, XenServer, Hyper-V, Windows Server 2008 – 2012, Microsoft Exchange Server-, PowerShell, Remedy, MacOS, Windows XP Vista 7 8 10, Symantec PC Anywhere, McAfee Endpoint Protection, Norton Ghost, Google Analytics, PCLaw
Projects Include:
Peel Regional Police (April 2018-July 2018) – AirWatch infrastructure upgrade, policy audit, Samsung KME and Apple DEP deployment
Planning and deploying AirWatch infrastructure upgrades (console, SEG, MAG) moving towards newer VMware components
Planning digital refresh project to replace officer’s in car solutions with Galaxy Note’s, Samsung DeX and mobile enterprise apps
Updating AirWatch policies to meet industry standards
Establishing Apple DEP and Samsung KME programs
Establishing mobility policies based on best practices and industry standards
TD Bank (December 2017-April 2018) – AirWatch and BlackBerry BES10 to BES12/UEM migration, Intune deployment
Planned roll out of BlackBerry UEM from project perspective
Assisted with infrastructure design for next-generation BlackBerry UEM platform to accommodate legacy BlackBerry devices and modern mobile devices (iOS, Android), designed migration processes
Planned Windows server and SQL upgrades to accommodate MDM/EMM software installations
Designed and configured management policies to meet present and future user, security and regulatory needs
Established Samsung KME for seamless enrollment into MDM and KNOX activation
Configured and tested Intune polices for MAM WE (mobile app management without enrollment) to enable secure and uninstrustive access to BYOD Office 365 apps
Worked with Samsung and BlackBerry to configure, deploy and test latest versions of Samsung KNOX secure workspace
Canada Pension Plan Investment Board CPPIB (May 2017-Oct 2017) – AirWatch redesign, BES & GOOD MDM migration (decommission), Intune deployment, Symphony app deployment
Hired to design a mobility service that included AirWatch, Intune, Office 365 email and the Symphony app
re-engineer the client’s AirWatch environment to meet best practices and create a complete mobility platform
Designing and configuring AirWatch and Intune solutions
Configuring AirWatch for advanced DLP (data loss prevention) and device compliance
Restructuring AirWatch organizational groups to allow for multiple device configurations
Configuring the Microsoft Intune app container solution (MAM) for DLP with Microsoft Office 365 apps
Configuring groups in Azure AD to be able to segment access to corporate apps
Configuring and deploying the VMware AirWatch Workspace One Android for Work containers for DLP
Configuring and deploying on-premise AirWatch components such as the VMware Tunnel (MAG), and AirWatch Cloud Connector (also referred to as VMware Enterprise Systems Connecter ESC)
Creating documentation for the engineering, operations, helpdesk teams and end-user guides
Creating device restriction and compliance policies for corporate and BYOD devices
Creating policies to allow for personal usage of corporate devices (COPE)
Establishing Apple DEP, VPP and Android for Work
Preparing MDM platforms for migration of email mailboxes from on premise Exchange to Office 365
Creating a migration plan for users of legacy BlackBerry devices (BES 10) and iOS/Android devices enrolled in GOOD for Enterprise and synchronizing migration with mailbox migrations
Deploying the Symphony app with per-app-VPN
Configured EMM/MDM solutions to only allow approved devices access to email (whitelist/blacklist)
Working with operations team to create PtO (permit to operate) documents and best practices
Running training sessions for internal helpdesk staff and an external vendor on deploying corporate owned and BYOD iOS and Android devices with AirWatch and Intune solutions
Creating processes for automating device configuration changes in AirWatch
Taking part in the Windows 10 Enterprise and Surface Pro pilot
Providing T3 support for all EMM related issues
Leading helpdesk staff with mobility related issues and best practices
Bell Business Markets & JD Irving Jan 2017 – April 2017 – AirWatch/SOTI, Android, rugged device deployment:
Providing Tier 3 Airwatch Support
Troubleshooting issues related to Samsung KNOX, SAFE and Sonim Cloud
Troubleshooting issues with AirWatch and on-premise Active Directory and Exchange infrastructure
Resolving issues related to AirWatch configuration
Ensuring AirWatch configurations meet LOBs requirements
Assisted with the configuration and upgrading of the SOTI environment
Bank of Montreal February 2016 – June 2016 (BMO) – AirWatch infrastructure upgrade, AirWatch DEP/VPP, iPad Deployment:
Working on a project to deploy 4500 iPads into retail locations and internally developed customer service apps
Completed VMware AirWatch Associate Accreditation: Enterprise Mobility certification
Providing L3 support for AirWatch and BlackBerry infrastructure
Working with the infrastructure team on deploying and upgrading AirWatch components
Planned SQL database upgrades to accommodate AirWatch database
Scotiabank October 2015 – February 2016 – AirWatch DEP/VPP, iPad Deployment:
Leading Scotiabank’s’ migration from GOOD MDM to AirWatch (SaaS)
Working on a project to deploy 1000+ iPads into retail locations and internally developed customer service apps
Participating in the design of the AirWatch environment
Deploying AirWatch Remote File Storage (RFS) Server on CentOS
Providing L3 mobile device support to VIP users and for MDM/MAM infrastructure
Leading the planning and implementation of required technologies such as MAM, Apple Device enrollment plan (DEP), Cisco AnyConnect VPN, AirWatch Smart Groups, etc.
Establishing Apple Device Enrollment plan at the bank Working with DEP enabled vendors to test their ability to supply DEP enabled devices in an acceptable manor
Testing deployment options such as Android for Work, Apple Configurator, GroundControl
Working alongside PMs and vendors including Apple, AirWatch and IBM in creating processes to ensure ongoing success of the deployment and resolving technical issues
Creating enrollment documentation for technical staff and end-users
Taking part in post-deployment in meetings to review technology improvements to improve overall efficiency of the deployment
Testing previous, current and beta versions of iOS to find potential pitfalls in deployment processes
Leading the MAM (Mobile Application Management) project
Creating a test iOS app in Swift to perform a test of the bank’s mobile application end to end signing and deployment processes
Troubleshooting issues related to app certificate signing and device management policies
Working with development and MDM administration teams to create a MAM RACI and updated process flow documentation
Establishing an enterprise app store with an auditable app request/release process
Working with security and networks teams to resolve issues related to mobile apps and enterprise Wi-Fi
Testing managed Microsoft Office apps for iOS via Intune
Preparing AirWatch environment for audit
Wysdom.Ai (formerly CrowdCare), June 2014 – October 2015 (Full-time)
Solutions Specialist (5000+ users):
Technologies used: HTML, CSS, Javascript, Trello, Snaggit, Photoshop, Premiere Pro, ADB, Final Cut, Slack, Dreamweaver, Coda, Jira, Apple TestFlight, MixPanel
Created over 1300 solutions articles (HTML/CSS) to help automate technical support
Created mobility solutions using MDM features, device settings and apps
Provided support for iOS and Android users with technical support questions on the Wysdom platform (built into the MyRogers app, standalone app for Staples and Ericsson)
Provided T3 support for Rogers customers Canada wide and Ericsson executives
Made photo and video tutorials using Photoshop, Snaggit, ADB and Final Cut
Assisted in QA and UAT testing our iOS and Android apps and new feature development
Assisted development team submit apps to Google Play and Apple’s App Store
Helped improve the NLP (natural language processing) system and created reports on automation
Took part in sprint planning sessions using Trello (scrum)
Define Mobility, November 2013 – June 2014
Implementation Lead, IT Project Manager - users):
Technologies used: Windows 7 – 8, Mac OSX, Windows Server 2008/2012, Exchange Server-, Active Directory IIS, Tomcat, Ubuntu Server, MySQL, Microsoft SQL, AirWatch, AirWatch Secure Email Gateway (SEG), AirWatch Secure Content Locker, AirWatch Mobile Access Gateway, App Wrapping, AirWatch App Tunnel, AirWatch Multiuser Management, AirWatch Device Restriction Configuration, XenMobile, AppController, NetScaler, Worx Apps, SAP Afaria, Soti, Soti MobiControl, MaaS360, Configurator, BES 10, BES 12, Divide Container, Microsoft Windows Intune, Visio, Omnigraffle, PuTTy, SSH, Amazon Web Services (AWS), Windows Azure, VMware vCloud Director, Apple Developer Portal, Podio, Google Apps Enterprise, Office 365, Cellebrite, Blackberry Desktop Manager, Balsamiq
Led Mobile Device Management (MDM) implementation projects for Rogers enterprise clients
Architected and deployed AirWatch, XenMobile, SOTI and InTune solutions MDM solutions
Received training on managing MDM solutions from AirWatch, Citrix, SOTI and Microsoft
Designed, configured and documented enterprise mobility solutions (from pre-deployment to post)
Led kick-off calls to collect client’s business requirements and developed solutions to fit their needs
Deployed server infrastructure and implemented MDM configurations based on client specifications
Liaised with client’s IT administrators and Rogers network administration team to establish VPN connectivity and Active Directory integration
Created technical documentation for our client’s IT administration (support guides and network diagrams), end users and Rogers internal support.
Led client’s initial device enrolment
Helped review existing MDM and container products from various vendors
Trained client’s internal IT support staff on how to provide L1 support for MDM software (MACDs)
Provided on site and remote support to clients in Toronto and Vancouver (Goldcorp, McKesson, Factors Group, Impark, Workplace Safety and Insurance Board WSIB, Rogers IT).
Provided L2-L3 desktop and mobile device support to Rogers clients and VIP users (Mac OSX, Windows, iOS, Android, BlackBerry)
Lead the creation of a helpdesk for MDM customers. Negotiated pricing on helpdesk software between vendors, configured the ticketing system and helped hire and train the helpdesk staff
Led the mobile device/data migration team. Helped clients move data from older smartphones of varying operating systems to newer ones. Lead on-site migrations in Toronto and Calgary
Setup Windows and Linux servers on Amazon Web Services (AWS), Windows Azure and private cloud infrastructures for development environments and MDM software
Deployed and managed AirWatch, Citrix and Soti MDM solutions and related software (CMS, email gateway, app wrapping, secure browser, device enrollment, VPN etc).
Developed relationships with software vendors. Liaised with vendors to ensure we could meet customer requirements (Apple, Zendesk, Citrix, Microsoft, Soti, Airwatch, Divide, IBM)
Managed email accounts on Google Apps Enterprise, Microsoft Exchange and Office 365
Helped design and deploy a web application for Rogers SME customers
Worked directly with clients on customizing our internally developed applications to their specifications
Deployed project management software for tracking of ongoing projects (Podio)
Created and gave presentations about MDM and Desktop as a Service (DaaS) products and related services
Worked directly with Rogers engagement managers on giving demos to prospective customers
Reviewed and help create SOW’s (scope of work) and SLA’s (service level agreement) for all of our clients
Taking part in sprint planning sessions (scrum)
Top Hat Monocle, January 2013 – April 2013 (contract)
Account Manager / Support Specialist (5000+ users):
Technologies used: MySQL, Zendesk, Zoho, Salesforce, Citrix GoToMeeting, JoinMe, Mac OSX, Windows XP 7 8, Mint, Ubuntu, Gmail, ScheduleOnce, Google Docs, Microsoft Office, Evernote
Managed accounts in Australia, New Zealand, America and Canada
Was responsible for remotely training and providing support to professors on the Top Hat web application
Provided technical support to students and professors (remote, phone), completed support tickets
Provided VIP desktop support for professors and students, responded to inquiries
Worked with product development teams on new features and refinements
Created technical support documentation for customer and internal usage
Worked with sales team on developing best practices and product education
Taking part in sprint planning sessions (scrum)
DDB Group (Omnicom), September 2012 – February 2013 (contract)
Technical Support Specialist (500 users):
Technologies used: Mac OSX Desktop & Server, Windows Desktop & Server (XP - 8, 2003 & 2008), Open Directory, Active Directory, Remote Desktop Connection, Apple Remote desktop, Dell Kbox, Microsoft Office Suite, Microsoft Office 365, Lotus Notes, Adobe Creative Suite, iLife, iWork, Virtual Box, VMware, Parallels, Unix terminal, Command prompt, Norton Enterprise, Crestron A/V, RAVE A/V, BES, BlackBerry Desktop Manager, iOS, BlackBerry, Android, Windows Mobile, Apple Configurator, Meraki, Cisco VIOP phones, Keynote, Numbers, Pages, Mail Chimp, One Big File, FTP, File Servers, Print Servers, Xerox Printers, Cisco Switches, Cisco VPN
Provided technical support for Toronto’s largest marketing agency
Supported Mac OSX and Windows users in Toronto as well Montreal, Edmonton and Vancouver (in-person, remote desktop, phone)
Toronto District School Board, August 2011 – December 2011 (contract)
UAT – User Acceptance Tester / Quality Assurance Tester (500 users):
Technologies used: Mac OSX Desktop & Server (10.6 – 10.8), Windows Desktop & Server (XP - 8, 2003 & 2008) Remote Desktop Connection, Remedy, VNC, Microsoft Office Suite, Microsoft Exchange, SharePoint, Adobe Creative Suite, Virtual Box, VMware, Parallels, Cisco VPN, McAfee Enterprise, BES, iOS, BlackBerry, Android, Windows Mobile, Meraki, iPhone Configuration Utility, Ubuntu, Citrix XenApp, SugarCRM, Trillium SIS, VPN
Diagnosed and troubleshooted incompatibilities with apps in a Citrix environment
Diagnosed application incompatibilities between various Windows Server environments
Ensured applications worked in a manor acceptable in a classroom environment
Worked alongside teachers and consultants from Citrix to create most optimal solution
Education & Certifications
Emery Collegiate Institute, Toronto, 2007 – 2011
VMware AirWatch Associate Accreditation: Enterprise Mobility certification, 2016
Android Enterprise Professional, 2019
Other Activities
Medium Partner Program – Writer, published in the Product Management section
