Kyrie Eleison Manuales Icaonapo

KYRIE ELEISON M. ICAONAPO, Address Email Mobile Home Phone : Purok Naga, Minaog, Dipolog City :-: (- : - Professional Experience SPA CLINIC AND COSMETICS, CHICAGO, USA (HOME BASED) Social Media Manager/Virtual Assistant/Customer Service Representative/ June 2022 – May 2023 (11 Months) (part-time) • • • • • • • Managing Social Media Accounts – Facebook and Instagram. Editing photos to be posted through Canva Posting photos, promotions and services. Answer calls, emails, IG, & Fb inquiry Make inbound and outbound calls for interested clients Pre-qualify clients for what service suits their needs and book an appointment for clients Using Vagaro, Diamond Accelerator and Doctor Logic CRM. FASHION INDUSTRY, NEW YORK, USA (HOME BASED) Product Lifecycle Management Consultant, March, 2021 – March 2023 (2 years) • • • • • Give daily updates to clients through email and update client’s process’ status in HubSpot Follow up with them on forms needed back from their team in order for our team to complete their orders. Coordinate between clients and the design and production team by getting answers to their questions quickly. Send label request & tracking numbers Email Support & By Appointment Phone Support FINANCING COMPANY, USA (HOME BASED) B2B Appointment Setter/ Virtual Assistant, June 2020 – March 2021 (9 Months) • • • • Calling business owners and pre-qualify them if they need funding for their business. Discuss the service and explain the initial requirements to avail the funding. Pre-qualification includes Credit score, how many years they are operating the business, their revenue for 2019 and if they have taken any Government funding program during the pandemic. Once qualified, I will tag them as sales and automatically their information will be forwarded to my employer who will now continue the process. Making simplified notes that explain what happened to the call. PHYSICAL THERAPY CLINICS, USA (HOME BASED) Appointment setter/virtual assistant/Lead generation March 2019 – June 2020 (15 Months) • • • Managing Facebook Page (posting advertisement) Calling potential clients who visited our advertisement on Facebook and pre-qualify them if they are in need of a Physical therapy session or surgery Generate sales leads through cold calling. INSURANCE COMPANY, USA (HOME BASED) Appointment setter, July 2018 – Feb 2019 (7 Months) • • • Calling potential clients from the database and pre-qualify them if they are eligible for Medicare enrolment. Provide support to a company’s sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson Provide general customer and administrative support. TELUS INTERNATIONAL PHILIPPINES, ALBERTA & BRITISH COLUMBIA CANADA Outbound Sales Representative, TELUS Small Business Solution, March 2016 – Feb 2018 • Business-to-Business campaign - Making calls to leads on a list and offering product and services by engaging with a brand's content, filling out a form, emailing a business or making a previous call to a business. THE RESULTS COMPANIES, SIRIUSXM USA Outbound Sales Representative, SiriusXM Satellite Radio, January 2014 – February 2016 • • Calling the customers and offer Radio Subscription Making cold calls to leads on a list that have previously demonstrated demand for a product by engaging with a brand's content filling out a form. IBEX GLOBAL SOLUTION, AT&T USA Customer Service/ Inbound Sales Rep, AT&T (USA), January 2013 – December 2013 • • • Answer the call and address their concern and reason for calling Offer products and services to customers Processing sales set to follow up for installation of services APAC CUSTOMER SERVICE, T-MOBILE USA General Care Representative, T-Mobile (USA), July 2010 - December 2012 • • • Answer calls (inbound) and address their concern and reason for calling e.g. handset exchange and insurance Basic troubleshooting for mobility Upsell products, plan and additional services Education Bachelor of Science in Nursing, Jose Rizal Memorial State University, April 2010 Main Campus, Dapitan City, Philippines Bachelor of Science in Secondary Education major in Biological Science, Colegio de San Francisco Javier, October 2018 Rizal, Zamboanga del Norte Philippines Master of Education major in Educational Management, DMC College Foundation - De La Salle Supervised, August 2019 Sta. Filomena, Dipolog City, Philippines Kyrie Eleison M. Icaonapo