Kyrah Rose Oliveros

KYRAH ROSE OLIVEROS Executive Administrative Assistant - - Davao City, Philippines PROFESSIONAL SUMMARY Resourceful and highly organized Executive Administrative Assistant with a proven track record of supporting executives, managing complex schedules, and streamlining operations to boost productivity. Adept at balancing administrative, customer-facing, and recruitment responsibilities with discretion and professionalism. Skilled in calendar management, stakeholder coordination, process optimization, and communication, with a reputation for being proactive, reliable, and results-driven. EDUCATION University of Mindanao |- Bachelor of Arts Major in English Language University of Southeastern Philippines |- Bachelor of Arts in Literature WORK EXPERIENCE Cyberbacker Careers | February 2022 - September 2025 Administrative Support | Career Backer | Talent Acquisition Specialist Facilitated Rapid Fire Interviews to match clients with the most suitable Virtual Assistants based on skills, values, and team needs. Conducted initial and final interviews to screen and profile candidates for client readiness. Coordinated client introduction calls, interview appointments, and onboarding schedules. Prepared candidate folders, submitted short-listed profiles, and ensured accurate documentation. Communicated with clients via email, chat, and calls to provide updates, confirm matches, and address concerns. Assisted with administrative tasks such as updating recruitment trackers, sending login details, and organizing onboarding requirements. Successfully matched multiple clients with long-term VAs, contributing to high client satisfaction. Recognized for smooth facilitation of Rapid Fire Interviews, ensuring efficient hiring decisions. Streamlined communication and documentation processes to reduce client and candidate delays. Fyxed - APM Help | October 2020 - October 2021 Senior Property Maintenance Specialist Handled tenant/vendor communications via email, chat, and phone, keeping all parties updated. Responded to service requests, troubleshooting before dispatching vendors. Generated and shared weekly reports with clients using Appfolio and Google Sheets. Trained new employees on handling work orders, chat, and email inquiries. Improved tenant/vendor satisfaction by streamlining email updates. Helped cut repeat complaints through proactive follow-up communication. Successfully managed 50+ work orders daily across email, chat, and phone. Alorica Inc. | November 2017 - February 2019 Account Expert (T-Mobile) Supported an average of 80–100 customers daily with mobile, billing, and account concerns via phone, chat, and email. Delivered step-by-step troubleshooting for device setup, SIM activation, network errors, and service interruptions, resolving 90% of cases without escalation. Assisted with billing disputes, plan upgrades, payments, and refunds, ensuring 100% accuracy in financial transactions. Documented detailed case notes in CRM, improving follow-up efficiency by 20%. Consistently achieved 95%+ QA scores and above-target CSAT ratings. Awesome OS | June 2015 - June 2016 Customer Service Representative (JustFab) Handled an average of 70–90 customer inquiries daily related to product orders, sizing, returns, and memberships via phone support. Processed cancellations, exchanges, and billing adjustments with a 98% accuracy rate, reducing repeat contacts. Promoted new products and membership perks, contributing to a 15% increase in upsells and retention. Coordinated with logistics partners to resolve delivery delays, reducing complaint turnaround times by 25%. Helped the team achieve a 95% customer satisfaction score through empathy and personalized support. CORE SKILLS SOFT SKILLS Executive & Administrative Support Strong Written & Verbal Communication Calendar, Email & Task Management Problem-Solving & Critical Thinking Recruitment & Onboarding Assistance Organizational & Time Management Client & Team Coordination Adaptability & Resourcefulness Document Control & Confidential Records Discretion & Confidentiality Management Relationship-Building & Collaboration Scheduling, Travel & Event Planning Multitasking Under Pressure Workflow Optimization & Process Attention to Detail Improvement Reporting & Data Management TECHNICAL SKILLS & TOOLS Productivity Suites: Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar, Meet), Microsoft Office (Word, Excel, PowerPoint, Outlook) CRM & Database Management: HubSpot, GoHighLevel, Zendesk, Freshdesk, Appfolio, Dialpad Project & Task Management: Asana, Trello, ClickUp, Monday.com Communication & Collaboration: Zoom, Slack, Intercom, Tawk.to Design & Editing: Canva, CapCut, Filmora, Final Cut Pro, Remove.bg AI & Automation Tools: ChatGPT, Grammarly, Descript, Otter.ai, Fathom, Zapier Powered by TCPDF (www.tcpdf.org)