Kyrah Nicole Alcantara

ALCANTARA, KYRAH NICOLE CASTILLO #38 Catleya St., Brgy. Concepcion, San Pablo City, Laguna, Philippines (- - EDUCATIONAL QUALIFICATION =================================== COLLEGE Bachelor of Science in INFORMATION TECHNOLOGY Major in Network Administration De La Salle Lipa, Batangas June 2015 to June 2019 Fresh Graduate HIGH SCHOOL Academia de San Ignacio de Loyola, San Pablo City June 2011 to March 2015 OBJECTIVE= ==== ====== Seeking a position in the field of information technology (IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring. To acquire valuable knowledge and skills to complement my learnings from school in an actual job environment. To be hired in a position wherein I can effectively sharpen and maximize the skills that I have obtained thus far. PROFESSIONAL SKILLS= ==== ====== Networks (Configuring, managing and maintaining networks, maintaining servers, routers and PCs, LAN Technology) Basic troubleshooting and Technical Support (Software and Hardware) Knowledgeable in Operating Systems (Linux, Microsoft Windows 7 and 10, SQL, IOS) Knowledgeable in Basic Programming Languages (HTML, CSS, PHP) Computer Hardware Knowledge Computer Software Knowledge (Microsoft Word, Excel, Power point, Outlook, OneNote, Adobe Photoshop, Internet browsers and applications, etc.) Basic process in Salesforce (Account creation, Bill Pricing, Oracle BillToSite) Knowledgeable in Active Directory (Account creation, group creation, account deactivation, mailbox creation, etc.) Knowledgeable in CISCO Call Manager PERSONAL SKILLS ==== ====== Good verbal and written communication skills Motivated to learn new things Willing to be trained Independent in handling tasks Collaborative or Teamwork Time management skills Working under pressure Multitasking ACHIEVEMENTS ==== ====== Thesis: Distributed Backbone Connectivity Network Design of Dr. Juan A. Pastor Memorial National High School WORK EXPERIENCE ==== ====== Global Helpdesk Support at Emerio Philippines, Inc. Oct 28, 2019 up to present Junior Support Analyst (Global Helpdesk) supports all the clients or employees of the company. We do receive calls and emails for us to assist them in their trouble with company software and hardware. We also create and disable an account if there are new hires or needs to be termed. We support a lot of software or applications under our company. Escalate user support requests to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Internship: MDF Assistant at PLDT Lipa Sub Exchange January 2019 - April 2019 PLDT (Philippine Long Distance Telephone). The MDF connects equipment inside a telecommunications facility to cables and subscriber carrier equipment. Install and maintain local area networks (LAN) and WiFi networks. Perform advanced troubleshooting on Customer Premise Equipment (CPE). Install and maintain services on the distribution network from the Main Distribution Frame (MDF) to the demarcation point. SEMINARS AND TRAININGS ATTENDED ===== Server Administration and Database Administration Diokno Bldg. Auditorium, De La Salle Lipa, March 7, 2018 Internet of Things CBEAM Function Hall, De La Salle Lipa, March 14, 2018 Responsive Web Design Seminar CBEAM Function Hall, De La Salle Lipa, April 14, 2018 Ethical Hacking and Information Security Seminar Diokno Bldg. Auditorium, De La Salle Lipa, April 14, 2018 CISCO Training and Seminar SM Aura, Corner McKinley Pkwy, Taguig, Metro Manila, April 16, 2018 Infor Visit and Seminar Mabini Bldg. Auditorium, De La Salle Lipa, April 17, 2018 Microsoft Day Sentrum, De La Salle Lipa, May 3, 2018 Power MAC Training and Seminar Glorietta 5, Makati, Metro Manila, May 9 2018 Professional Etiquette Seminar Diokno Bldg. Auditorium, De La Salle Lipa, August 29 2018 AFFILIATION ==== ====== Member, Junior Philippines Computer Society DLSL Chapter - Member, Alliance of Lasallian Innovators - PERSONAL INFORMATION= x Age: 22 Birthdate: 1998, Nov 17 Civil Status: Single Religion: Roman Catholic Nationality: Filipino Languages Spoken: Tagalog and English CHARACTER REFERENCE Mr. Emilio Macaso Program Chair, Information Technology De La Salle Lipa (- Mr. Franze Garcia Professor, Information Technology Department De La Salle Lipa (- Mrs. Anna Victoria Moulic Employee, Emerio Philippines, Inc. (- Ms. Joy Malayao Team Lead, Global Helpdesk SunPower Philippines Manufacturing (- I hereby certify that the above information is true and correct to the best of my knowledge and belief. Alcantara, Kyrah Nicole C. Applicant