Kyra Empil

KYRA MAE EMPIL VIRTUAL ASSISTANT Baguio City, Benguet 2600 --LinkedIn URL PROFESSIONAL SUMMARY High-performing virtual assistant with 3 years of experience expertly leveraging the power of social media with other platforms to tell stories, connect with audiences, and driving impactful results across multiple industries. Confident in collaborating effectively and adapting to fastpaced environments. Committed to continuous learning and staying ahead of the curve in the ever-evolving social media landscape. KEY SKILLS Social Media Management Research Skills Copywriting Influencer Marketing Appointment Setting Email & SMS Management CRM Systems Time Management Lead Generation & Nurturing EXPERIENCE Social Media Engagement Specialist, Real Estate Investing Women | July 2023 - Present Cultivated and nurtured thriving online communities (Facebook, Instagram, LinkedIn, YouTube), increasing engagement by 30%. Skilled in fostering positive interactions, resolving conflicts, and driving meaningful conversations. Assisted in managing logistical aspects of the owner's speaking engagements, from scheduling and travel arrangements to event promotion and follow-up. Efficient and organized, able to handle diverse tasks within limited timeframes while exceeding expectations. Customer Service - Collections Specialist, EMAPTA | Nov 2021 - July 2023 Handled 60-100+ communications per shift through email, SMS, chat, and call tackling and monitoring collections, alternatives, and financial inquiries simultaneously maintaining professionalism, customer satisfaction and upholding standards and regulations from each customer's country internationally. Social Media Specialist, Up Center PH | Jan 2021 - Nov 2021 Managed social media platform websites on daily basis - responding to multiple inquiries in a timely manner, and either retaining customers or redirecting them to another team or website. Developed positive customer rapport through friendly interactions and excellent customer service to generate sales and repeat interactions. EDUCATION Bachelor of Science in Chemical Engineering, Saint Louis University