Kyra Arellano

Kyra Lopez Arellano 2 Magnolia St., Bermuda Heights, Brgy. San Luis, Antipolo Rizal,-- Objective Dependable and energetic multi-tasker seeking a Cabin Crew position where I can contribute my extensive knowledge and utilize my outstanding customer service skills in the aviation career. Educational background College:-Bachelor of Science in Travel Management University of Santo Tomas Espana, Manila High School:-Angelicum College Quezon City, Manila Elementary:-Manila Waldorf School Quezon City, Manila LanguagesTagalog & English HighlightsExcellent communication and interpersonal skills Superior customer service skills Good time management Great attention to detail Enjoys fast-paced environment Emphasis on communication with co-workers, supervisors, and guests Committed to attendance and promptness Ability to work under pressure and conflict pressure Work experiences February 2013 – June 2014 Golden Arches Development Corporation Service Crew Assist customers with their orders, answer questions, and provide assistance Assist other crew members whenever called upon to do so Operate cash registers Cash handling June 5 – September 30, 2017 Rustan Coffee Corporation – Starbucks Coffee Barista Provide excellent customer service while making hand-crafted, quality beverages Operate cash registers and credit card machines Coffee making knowledge Cash handling October 4, 2018 – March 6, 2019 Resorts World Manila Casino Dealer Perform technical and functional gaming duties as per the regulations of casino management Handle table games as per established guidelines Understand and follow gaming procedures at all times Maintain game pace fast and smooth by handling cards, chips, money, dice, and other equipment efficiently Remind players about the rules and regulations of the games Create an enjoyable atmosphere by attending to players’ needs politely Report any unlawful act to the floor manager immediately Communicate to floor manager regarding customer request or disturbing situation which is not jurisdiction of casino dealer for further action November 22, 2019 – March 4, 2020 Discovery Suites Ortigas Telephone Operator Answer incoming calls Direct calls to guest rooms, staff, or departments through the PBX system Places outgoing calls Receives guests’ messages and deliver the same to the guests Logs all wake-up call requests and performs wake-up call services Provides information about hotel services to guests Understand the telephone operator board or PBX switchboard operations Assists in reporting telephone equipment or service complaints and problems Following telephone etiquette To be fully aware of and adhere to health and safety, fire and bomb threat procedures Multitasking abilities May 11, 2020 – Present Supernova Brands – Sand & Sky Freelancer – Customer service agent Ensure a customer-friendly, service-oriented attitude Demonstrate in-depth product knowledge and various other “soft” skills necessary to handle upset customers Monitor and listen to the online conversation within the company’s social media channels; respond to questions of followers Take on the responsibility of answering all types of inquiries Ability to appreciate the customer’s perspective by showing empathy, patience, and treating a customer the way they would expect to be treated Proficient in handling all the duties and responsibilities of the Customer Service Team Moderates and responds to social media channels per internal community management process guidelines Performs other related tasks as assigned March 20 – October 5, 2021 LeLight Go Freelancer – Customer service agent Answer all incoming emails and social media inquiries Order tracking Create order replacements Coordinate with the team daily to ensure all customer concerns are addressed November 14, 2021 – January 16, 2022 Upperhand Social – Viral Lights Freelancer – Customer service agent Respond to customer requests on Zendesk (CRM) in perfect English Issue refunds according to the refund policy Identify/resolve product issues for customers before issuing refunds/reshipments Re-send products to customers when needed Respond to all customer inquiries quickly and accurately Follow-up with customers to ensure issue resolution Communicate on Slack daily with the support team References Karl Dyan Corral Sand & Sky Customer Service Manager -- Monique Fraulein Alcaraz Sand & Sky Customer Service Representative-- Patricia Kim Bacallo Discovery Suite Ortigas Front Office Manager--