Kyobutungi Moreen

Moreen Kyobutungi - | --PROFESSIONAL SUMMARY Dedicated and results-oriented professional seeking a challenging role where my skills in communication, data management, and customer service can be leveraged to contribute effectively to organizational goals. Eager to apply my expertise in team collaboration, sales, and project management in a dynamic work environment. With a commitment to problem-solving and a track record of adaptability, I aim to enhance organizational efficiency and contribute to a positive and innovative workplace culture. Seeking a position that allows me to utilize my core competencies in leadership, organizational skills, and multitasking to drive success and growth for both the team and the organization. PROFESSIONAL EXPERIENCE Call Centre Agent PULA Uganda May - October 2023 • Conducted thorough outbound calls, surveying farmers nationwide about the Season B (2022), providing valuable data for agricultural insights. • Systematically organized and tracked survey findings in CommCare, demonstrating meticulous attention to detail. • Proficiently handled data entry tasks in CommCare, ensuring accurate and reliable recordkeeping. • Effectively educated farmers about PULA initiatives, fostering better understanding and collaboration. • Managed backcheck calls, verifying field agent activities and ensuring the completion of assigned tasks. • Acted as a mediator between PULA and farmers, cultivating strong relationships under various projects. • Demonstrated effective communication skills in handling queries and concerns from farmers. • Played a key role in bridging communication gaps between PULA and farmers, enhancing overall project efficiency. Customer Support Representative Wave Transfer Limited January - June 2022 • Provided exemplary customer support, addressing queries and complaints with a high level of professionalism. • Managed inbound and outbound calls efficiently, ensuring a seamless customer experience. • Resolved customer queries promptly and escalated complex issues to relevant departments, including the Fraud team. • Proactively built and nurtured customer relationships, addressing outstanding issues promptly. • Successfully cross-sold Wave products to customers, contributing to increased product adoption. • Maintained a comprehensive understanding of Wave products and upgrades, enabling accurate issue resolution. • Produced detailed and insightful reports, contributing to the improvement of customer service processes. • Played a vital role in expanding the market by recruiting and onboarding distributors in the field. Customer Service Agent Jumia Uganda March 2021-January 2022 • Responded adeptly to customer queries and inquiries, showcasing in-depth knowledge of Jumia's product offerings. • Fostered positive relationships between Jumia and its customers, enhancing overall customer satisfaction. • Skillfully handled and resolved vendor and rider complaints and queries, maintaining vendor relationships. • Compiled comprehensive reports and effectively utilized Salesforce for issue escalation and resolution. • Proactively communicated with customers facing account issues through well-crafted emails. • Demonstrated urgency in handling inbound and outbound calls, providing timely assistance to customers. • Assisted the team lead in training new customer service agents, contributing to team development. • Contributed to process improvement by providing valuable insights during team training sessions. Intern Sales Agent CIC Insurance Company June 2019 - August 2019 • Provided exceptional client service, ensuring satisfaction and loyalty among customers. • Conducted meticulous data entry, maintaining accurate customer records using Excel and Microsoft Word. • Produced insightful weekly reports, contributing to the company's strategic decision-making. • Actively prospect for insurance business, contributing to business growth. • Collected premiums efficiently, demonstrating strong financial management skills. • Generated detailed financial spreadsheets, supporting the company's sales strategies. • Ensured timely delivery of policy documents to clients, enhancing customer experience. • Facilitated smooth communication between clients and the administration, contributing to overall operational efficiency. Mathematics | English Language Teacher Rwashamaire Primary School January - August 2017, June - August 2018 • Provided effective instruction in mathematics and English language, contributing to students' academic success. • Demonstrated organizational skills as the storekeeper for school supplies, ensuring availability and orderliness. • Successfully held the position of Senior Woman, overseeing various aspects of school administration. • Served as the teacher in charge of religious affairs, contributing to the spiritual development of students. • Facilitated a positive and inclusive learning environment, promoting a culture of respect and cooperation. • Contributed to the development of well-rounded students by participating in extracurricular activities. • Collaborated with colleagues to implement innovative teaching strategies, enhancing the overall quality of education. • Demonstrated leadership and mentorship skills, positively impacting the school community. EDUCATION • Bachelor of Arts in Economics Makerere University, Kampala 2017 – 2021 • Uganda Advanced Certificate of Education Immaculate Heart Girls School 2015 – 2016 • Uganda Certificate of Education Immaculate Heart Girls School 2011 – 2014 SKILLS • Communication: Proficient in articulating complex ideas, excellent written and verbal communication in English, adept at handling customer queries. • Data Management: Experience in data entry and management using COMM Care, Excel, and Microsoft Word, meticulous attention to detail. • Customer Service: Proven ability to provide exemplary customer support, efficient handling of inbound and outbound calls, resolution of customer queries, and escalation of complex issues. • Team Collaboration: Collaborative team player, effective in cross-functional teams, and contributing to team development through training initiatives. • Sales and Marketing: Successful cross-selling of products, recruitment, and onboarding of distributors for market expansion. • Project Management: Efficiently managed backcheck calls and mediated between PULA and farmers under different projects, contributed to process improvement through insightful reports. • Education and Training: Assisted in training new customer service agents. CORE COMPETENCIES • Problem-Solving: Adept at identifying and resolving customer queries and complaints, skilled in handling complex issues. • Adaptability: Successfully navigated various roles in different industries, responsive to changing customer needs and industry demands. • Organizational Skills: Demonstrated organizational abilities as a storekeeper, efficient data management, and report production. • Leadership: Held leadership positions such as Senior Woman and Teacher in Charge of Religious Affairs, contributing to the development of well-rounded individuals. LANGUAGES • • • • English Runyankore Rukiga Luganda Runyooro Rutooro REFERENCES • Ms. Ankwatse Ritah Trade Development Representative Firlcom Network Uganda Phone: - Email:- • Mr. Sam B Otile Part-time Mechanical Engineer Argila Investment Limited Phone: - Email:- • Amumpeire Fortunate Human Resource Manager Seamless Uganda Phone: - Email:-