Kylie Mojica

Kylie Anne Mojica Customer Service & Sales Specialist Hey, I am Kylie With two years of experience in the call center industry, I have handled customer inquiries, sales, and lead generation while building strong client relationships. I also have experience in social media management, helping businesses connect with their audience and generate leads. I am always looking to learn new skills and improve my work while maintaining a good balance between professional and personal life. CONTACTS- Santolan Pasig City, 1610 EXPERIENCE Feb-Nov- Concentrix - Healthcare Account Sales Service Representative Engaged with potential customers through outbound/inbound calls to promote and sell products/services. Used persuasive communication skills to upsell and cross-sell based on customer needs. Consistently met and exceeded sales quotas and KPIs. Assisted customers with inquiries related to healthcare services, insurance claims, and medical benefits. Provided accurate information on policies, coverage, and claims processing. - EDUCATION Senior High school University of the Cordilleras Associate Degree University of the Cordilleras Dec-Dec- EXPERTISE Lead Generation Email Marketing Social Media Marketing Google Ads Facebook/Instagram Ads Graphic Design Project Management SEO Content Writing Email Marketing Foundever - Tiktok Sales Account Sales Service Representative Managed customer inquiries via TikTok comments, messages, and live chats. Provided solutions for account-related issues, content moderation, and policy guidance. Assisted creators with monetization, ad policies, and brand partnership inquiries. SKILLS Customer Service & Support Sales & Upselling Cold Calling & Email Outreach Client Relationship Management Communication & Active Listening Problem-Solving CRM & Data Entry (e.g., Salesforce, GoHighLevel) Time Management & Multitasking Jan-Dec- Lead Generation Specialist and Social Media Management Industry: Aesthetic and Dental Clinic Owner: Shona Kim and Dr. NaMoo Park Used LinkedIn Sales Navigator to find and connect with potential clients and decisionmakers in relevant industries. Developed and managed a content calendar for social platforms to ensure consistent, strategic posting and engagement. Updated and maintained the client database using GoHighLevel, streamlining outreach and lead tracking efforts. Helped develop systems to convert potential leads into clients through targeted follow-ups and personalized communication. Assisted in creating email workflows and campaigns to nurture leads and maintain customer engagement Managed administrative tasks, including email correspondence, calendar scheduling, and data entry. Created and updated spreadsheets, presentations, and other documents as needed. Assisted in social media management by creating and scheduling posts to enhance online engagement.