Kylie Anne Gwyneth Mojica

Hi my name is Kylie and these are the skills that I can cater. As a call center agent for almost 3 years having professionalism skills is important to a customer service professional. As staff members who may encounter situations in which a customer is concerned or upset over a product, or service. Having professionalism is important for us to maintain composure and be sensitive to the client. No matter if you're participating in a call or online chat, it's important to act professionally throughout each interaction to help reach a resolution. These are my tasks as an agent.

*Answering phone calls, emails, online chat messages and text messages from    customers

*Resolving issues for clients

*Educating prospective customers about products, programs or services 

*Researching company products

*Engaging in active listening to understand customer concerns

*Facilitating returns, exchanges and orders

*Adhering to legal and company rules and guidelines

*Directing calls to appropriate staff members