KYLE TRIXIE DIANNE M.
MAGNO
Contact
Charmaine Village, Bacolod City,
Negros Occidental, Philippines--
Education
Riverside College Inc.
Bacolod City
Bachelor of Science in
Psychology
2019
Sagay National High School
Sagay City
2014
Collaborative
executive
administrative
team
member
with
organizational skills, attention to detail and experience in highly
functional environments. Delivers accurate, error-free work meeting
strict standards. Always ready to take on challenging assignments,
help others and exceed expectations.
Experience
Jan 2020 - Oct 2022
ANAHiX Construction
Executive Administrative Assistant
Fulfilled all executive assistant duties for CEO in an international firm. Managed complex
calendars, facilitated communication and logistics.
Coordinated travel arrangements, internationally and domestically. Filed expense reports.
Supported executives with project support, data tracking, and administrative tasks.
Frequently commented for quick-thinking and resourcefulness.
Assisting Engineers, Architects and Contractors for planning in growth of our resources
and company.
Provided effective meeting support by preparing agendas and taking minutes.
Scheduled and planned meetings and conferences to streamline business operations.
Coordinated coding and authorization of invoices, credit card statements and expense
reimbursements for payment.
Prepared research and briefing papers before appointments and presentations to
Core
Qualifications
Calendar management
Business correspondence
Microsoft Office
Invoice processing
Administrative support specialist
Trello
Social Media Management
Tech Savy
Slack
Customer service-orientated
Transcription
Supportive Team Player and
Leader
Fluent in English
Research and Data Collection
Phone, Email &Face to Face
Communications
References
Jhantzen V. Javier
Treasurer
Bio Power Company
-
Crisna Esther Abong
Bank Teller
Security Bank Inc, Bacolod City.
-
manager specifications.
Oversaw maintenance of electronic records to preserve institutional information of
historical, fiscal and legal value.
Followed up on invitations from partners and arranged for representation in consultation
with senior executives.
Acted as primary point of administrative contact and liaison with other offices, individuals
and external organizations to streamline communications.
Maintained customer confidence and protected operations by keeping information
confidential.
Jun 2019 - Mar 2020
Tele Performance Philippines Call Center
Customer Service Representative
Built rapport with customers through courteous and professional communications.
Processed and issued product orders and service upgrades for customers.
Performed well at quality assurance evaluations by continuously actioning performance
feedback to drive personal improvement.
Maximized customer satisfaction by resolving service issues promptly.
Developed empathetic client relationships and earned reputation for consistently
exceeding sales goals.
Oversaw customer account inquiries, accurately providing information to resolve service
complaints and guarantee customer satisfaction.
Guaranteed first-class customer service, enthusiastically anticipating and catering to
customer needs and requirements.
Provided friendly, attentive service by promptly responding to customer enquiries and
processing order requests.
June 2018 - May 2019
IQOR Philippines Call
Customer Sales Representative
Highlighted financial discrepancies and interfaced with customers to resolve problems
and meet diverse needs.
Secured long-term accounts, providing recommendations to promote brand effectiveness
and product benefits.
Routinely checked in with clients to evaluate satisfaction with service, resolve conflicts
and provide information on new offerings.
Approached customers with consultative mentality to uncover and meet specific
requirements.
Negotiated and closed deals with minimal required support from sales and finance
managers.
