Kyle Smith Perocho

KYLE SMITH PEROCHO ABOUT ME CONTACT--Songulcan, Dauis, Bohol EDUCATION Senior High School University of Bohol Accounting and Business Management 2017 - 2019 CERTIFICATIONS Amazon Seller VA Masterclass Amazenation I am a dedicated and detail-oriented professional with expertise in virtual assistance, customer service, and operational management. Proficient in Salesforce, Google Sheets, and Amazon Tools for efficient task management. Experience includes coordinating installations, addressing guest inquiries, managing bookings and supplies, and Skilled in optimizing supply sourcing through platforms, especially, Alibaba. Committed to accuracy, customer satisfaction, and contributing to the success of teams and organizations. WORK EXPERIENCES PRE-INSTALL COORDINATOR (VIRTUAL ASSISTANT) I supervise queues and dashboards using Salesforce to track progress and ensure timely resolution of installation tickets within my assigned jurisdiction. I coordinate installation dates, explaining the process to customers via phone calls, texts, and emails. By ensuring a full schedule for the next day, I consistently meet daily installation targets, thereby contributing to departmental goals and supporting the company's mission to make solar energy accessible and affordable for homeowners. AMAZON VIRTUAL ASSISTANT AMAZENATION 2024 As an Amazon Virtual Assistant, I am trained to proficiently use Helium 10, Seller Central, and Jungle Scout. I create optimized product listings with compelling titles and descriptions, analyze market trends, competitor products, and customer reviews to identify new product opportunities, and source supplies through Alibaba. ONLINE BOOKING VIRTUAL ASSISTANT 2024 - ION SOLAR LLC (RAIN GLOBAL AGENCY) 2022 - 2023 DON JULIO STAYCATION Brigham Young University Pathway Connect Business Application (Microsoft Excel) 2023 SKILLS Appointment Setting Problem-solving Sales Experience Excel Proficiency Communication Skills Computer Proficiency Canva Editing Customer Service Address guest inquiries through various channels such as phone, email, Facebook chat, and Airbnb messages, while managing bookings for car rentals, tours, and other travel services with accuracy and efficiency. Design and coordinate personalized tour packages based on guest preferences, ensuring exceptional customer service from the initial inquiry to post-trip follow-up to maintain satisfaction and loyalty. Utilize reservation systems and booking platforms to handle bookings and keep accurate records, and track resort revenue from guest reservations using Google Sheets. RESORT PRODUCTION AND SUPPLY SUPERVISOR DON JULIO STAYCATION 2022 - 2023 I efficiently manage resort supplies, including toiletries, amenities, linens, and bedding, ensuring guests always have access to these essentials by overseeing inventory and ordering as needed. I supervise tours, transportation, housekeeping, and accommodation services to guarantee a seamless and enjoyable guest experience. Additionally, I utilize Google Sheets for monitoring and managing all operational aspects. REFERENCES EVERITT SPENCER PEROCHO - Don Julio Staycation / Proprietor -