Kyle R Sekenski

Contact- www.linkedin.com/in/kylesekenski-45bb88122 (LinkedIn) Top Skills Microsoft Office Microsoft PowerPoint Social Media Kyle Sekenski Team Lead Supervisor at CaptionCall Phoenix, Arizona Area Summary Call Center/Customer Service and Fundraising professional, with experience in a variety of fields, including ASR Dictation, Outbound (cold calling) & B2C client management. My professional experience and education have given me a solid base of communication and interpersonal skills, as well as a passion for helping those with disabilities and personal challenges, and these skills have been utilized in each of my previous roles. I am extremely driven and motivated, can provide crucial support to others as well as work well within a team, and I am always ready to listen to advice. I do my utmost to represent the employer I work for in the most positive fashion, enjoy overcoming challenges, and learning new processes. Experience CaptionCall 1 year 4 months Team Lead Supervisor November 2018 - Present Scottsdale, Arizona I provide support and leadership to a team of Captioning Agents, as well as provide visual captions on live telephone calls for hearing-impaired customers. Captioning Agent July 2018 - November 2018 (5 months) Scottsdale, Arizona I provide visual captions on live telephone calls for hearing-impaired customers. wrrk Customer Service Representative April 2018 - May 2018 (2 months) Austin, Texas I handled on-demand customer service needs remotely on behalf of small businesses. Page 1 of 2 CaptionCall Captioning Agent January 2018 - March 2018 (3 months) Scottsdale, Arizona I provided visual captions on live telephone calls for hearing-impaired customers. EPIK (English Program in Korea) Guest English Teacher April 2017 - August 2017 (5 months) Ulsan, South Korea I worked as a Guest English Teacher (GET) at an elementary school in Ulsan, South Korea. ASU Foundation for A New American University Alumni Relations Specialist July 2016 - December 2016 (6 months) Tempe, Arizona I established positive relations, built rapport with, and solicited monetary donations from alumni of Arizona State University through cold calling. Aramark Food Service Worker August 2015 - November 2015 (4 months) Tempe, Arizona I worked as a line server and performed any jobs asked of me at one of my university dining halls. Education Arizona State University Bachelor of Arts (B.A.), Linguistics · (2015 - 2016) Mesa Community College English · (2012 - 2014) Page 2 of 2