Kyle Provencher

As a seasoned professional with over 15 years of experience in managing and creating end-to-end solutions across various programs, I have a proven track record of leading successful technology implementations and driving business process changes that have resulted in significant financial savings—exceeding $60M annually. My expertise lies in project management, team leadership, and strategic planning, with a focus on delivering high-quality results that meet and exceed stakeholder expectations.

Currently, as the Director of Customer Engagement and Delivery at Maximus, I lead a dynamic team of project managers, technical writers, and business analysts. I have successfully spearheaded multiple product implementations, ensuring that both customer and IT requirements are meticulously met. My role involves creating problem-solving dashboards in AgilePlace, implementing JIRA for various programs, and coordinating between project teams and finance departments to maintain accurate reporting and budget control. I excel at identifying risks, removing barriers for IT development teams, and managing budgeting and forecasting for product builds.

Prior to my role at Maximus, I served as a Project Director at UnitedHealth Group, where I coordinated high-priority programs that realized over $40M in savings for the Clinical Prior Authorization team. I led initiatives such as the Reimagine Prior Authorization program and developed operational processes that enhanced the efficiency of prior authorization approvals. My ability to drive collaboration between technical, legal, and business teams resulted in streamlined processes and significant cost savings.

My background also includes roles as a Project Manager for Business Quality and Optum Operations, where I implemented enterprise-wide process and technology redesigns, coordinated quality assurance product reviews, and developed reporting tools for control trend analysis. My analytical skills were honed during my tenure as a Financial Liaison and a member of the Financial Development Program at UnitedHealth Group, where I delivered financial reports, created forecast models, and assisted business leaders in making informed financial decisions.

I hold an MBA in Management from the University of Connecticut School of Business and a Bachelor of Science in Business Administration Finance from Western New England College. My professional development is complemented by certifications in PROSCI Change Management, Six Sigma Green Belt, and Agile Methodologies.

Driven by a passion for continuous improvement and a commitment to excellence, I am dedicated to fostering a collaborative and innovative work environment. My leadership style is centered on providing mentorship, promoting growth, and ensuring that my team has the tools and support needed to succeed. I am excited to bring my skills and experience to new challenges and continue contributing to the success of transformative projects.