WORK EXPERIENCE
CUSTOMER SUCCESS MANAGER
Clipboard Health CA, USA | June 2020 – Present
KYLE
JOSHUA
VIZCONDE--4 Walnut Rd, Mt. Makiling St.
Hacienda Heights, Concepcion
Dos, Marikina City 1811 Philippines
EDUCATION
BACHELOR OF SCIENCE IN NURSING
Pamantasan ng Lungsod ng Marikina
2015 - 2020
MASTER OF ARTS IN NURSING
MAJOR IN CLINICAL TEACHING
Trinity University of Asia
2020 - Present
SKILLS
Basic and Advance Nursing Skills
Basic Life Support
Leadership Skills
Customer Relations (Inbound, Outbound, Email & Chat)
Administrative Skills
Troubleshooting
Social Media Management
Communication Skills (English and Filipino)
Content Creation / Video Editing
CERTIFICATES
BASIC LIFE SUPPORT
Philippine Heart Association | 2019
LEADERSHIP SUMMIT
Department of Education | 2018
Manages a dedicated metro statistical area (Phoenix AZ) and
maintained good relationships with partnered facilities and nurses
to ensure both parties' needs are met.
Handles all escalation endorsed by the support team and my own
team, the customer success management team of Phoenix AZ.
Handles training and quality assurance of my team.
Handles all administrative tasks such as creating and monitoring
reports, setting up and leading meetings, helping out with financial
and billing invoices of facilities, and many more.
ACCOUNT MANAGER
Atlas International HKI, Finland | Dec 2019 – May 2020
Handled different administrative tasks for the CEO as well as
managing all virtual assistants with clients.
CUSTOMER SUCCESS MANAGER / GVA
Tow Choice Inc. OH, USA | April 2017 – March 2020
Managed all clients that partnered with us and are using our app.
Admin tasks such as managing excel sheets of previous payment
transactions, emailing and coordinating with current business
partners- Continuously improved system architecture.
CHIEF TEACHER
A.L.E Language School | November 2018 - November 2019
Taught English grammar, writing and reading through online classes
Topics vary from basic English courses to Business English and
professional subjects such as Nursing and Medicine as well as
strategies on how to take the IELTS.
CASE MANAGER
P&O Cruises Australia |-
Managed different form of complaints from passengers who
recently went on a P&O cruise.
Coordinated and held meetings directly with Clients and fellow
Managers on the floor to discuss current issues and problems of
recent cruises and how to deescalate it.
Supervised escalations and calls of the Reservations team.
ACADEMIC TUTOR
ISmart Tutorial Centre, Lilac St. Marikina City |-
Witty Kids Tutorial Centre, Marikina City |-
Taught grade school and high school students focusing on English,
Math and Science subjects.
Facilitated the centre’s first college entrance exam review focusing
students more on Biology and Chemistry
