Kyle Hsiao

Kyle Hsiao GENERATIVE AI OPERATIONS SPECIALIST / FREELANCE TRANSLATOR Detail-oriented AI Operations professional with a background in project management and data quality assurance. Proven ability to enhance operational efficiency and manage cross-functional projects to ensure the delivery of high-quality data. Leveraging a strong foundation in the translation industry to ensure data accuracy and cultural relevance in Generative AI applications. PROFESSIONAL EXPERIENCE Outlier AI, United States Queue Manager (Remote) Mar 2024 - Present Managed and optimized the performance of Taiwanese contributors for Generative AI projects, improving data output quality and contributor efficiency through targeted training and strategic feedback. Drove operational efficiency by implementing new quality assurance protocols, leading to a more streamlined data workflow and consistent project delivery. Acted as the primary point of contact for contributors, fostering a supportive environment that increased engagement and retention. Collaborated with cross-functional project delivery teams to maintain stringent quality standards and ensure alignment on project goals. Analyzed contributor performance data to identify trends and implement strategies for continuous improvement in data accuracy. SuccessGlo PTE Ltd., Singapore Freelance Translator (Remote) Jul 2022 - Present Delivered accurate and culturally relevant translations for large-scale multimedia projects, including movies, series, and games for major clients. Consistently met tight deadlines for high-volume assignments while maintaining high-quality, error-free deliverables. Ensured linguistic accuracy and cultural nuances were preserved, contributing to a high level of client satisfaction. Logitech FE Ltd., Taiwan CMF Engineering Intern Feb 2022 - Jun 2022 Conducted in-depth research and analysis on the material properties and fabrication processes of mousepads. Applied principles of physics and material science to contribute to the development of new product materials. KEY COMPETENCIES Project Management: Queue Management, Workflow Optimization, Cross-functional Collaboration Data & Quality: Data Quality Assurance, Quality Standards, Linguistic Accuracy Operations: Operational Efficiency, Process Optimization, Training & Development Technical Skills: 3D Design & Printing EDUCATION & CERTIFICATIONS OTHER EXPERIENCE Bachelor of Science Degree: Physics, Computer Science National Tsing Hua University, Hsinchu, Taiwan General Coordinator, Orientation Camp National Tsing Hua University, Hsinchu, Taiwan TOEIC Reading & Listening Score: 920 Co-founder, KytoPoly Home-based 3D designing & printing business