Kyle Florogo

KYLE FLOROGO CUSTOMER SERVICE REPRESENTATIVE | TRAVEL SPECIALIST Contact-- Profile Dedicated and enthusiastic Customer Service Representative with 4 years of experience in providing exceptional customer support in various industries. Skilled in resolving inquiries, handling complaints,travel concerns,sales and ensuring customer satisfaction. Seeking to leverage strong communication skills and problem-solving abilities to contribute effectively. Purok Gaisano Baranggay Alijis,Bacolod City Education Carlos Hilado Memorial State University Bachelor of Science in Information Technology Completed in 2023 Negros Occidental High School Humanities and Social Sciences Completed in 2019 Skill Management Skills Sales Marketing Escalations Critical Thinking Communication Skills Multi Tasking Product Knowledge Awards December 2019-March 2020 | iQor Top Agent May 2022 - August 2022 | Timmerman Industries Top Agent Work Experience December 2021 - April 2024 Teleperformance Bacolod City Customer Service Representative | Travel Specialist •Responded promptly and professionally to customer inquiries via phone, email, and chat, resolving issues and answering questions to ensure customer satisfaction. Handled a high volume of incoming calls, consistently meeting or exceeding performance targets for call resolution and customer service quality. Managed customer complaints effectively, addressing concerns with empathy and finding appropriate solutions to ensure retention and loyalty. Collaborated with cross-functional teams to resolve complex issues and improve overall customer experience. Maintained accurate records of customer interactions and transactions using CRM software, ensuring data integrity and accessibility for future reference. August 2019 - August 2021 iQor Bacolod City Customer Service and Sales Representative Conducted product demonstrations and presentations to prospective customers, highlighting features and benefits to drive sales. Actively engaged with customers to understand their needs and preferences, recommending products that best fit their requirements. Assisted in merchandising and product placement to optimize visibility and enhance the customer shopping experience. Participated in sales training sessions to improve product knowledge and sales techniques, consistently achieving high customer satisfaction ratings. Contributed to team meetings to discuss sales goals, strategies, and performance metrics, collaborating with colleagues to achieve targets.